NETGEAR RangeMax™ NEXT Wireless Router WNR854T User Manual
Troubleshooting 8-9
v1.1, January 2007
— If your ISP assigned a host name to your computer, enter that host name as the Account
Name in the Basic Settings menu.
— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by only allowing traffic from the MAC address of
your broadband modem, but some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If this is the case, you must configure your
router to “clone” or “spoof” the MAC address from the authorized computer. For more
information, see “Configuring Your Internet Connection Using the Smart Setup Wizard”
on page 2-4.
Problems with Date and Time
The Email menu in the Content Filtering section displays the current date and time of day. The
WNR854T router uses the Network Time Protocol (NTP) to obtain the current time from one of
several Network Time Servers on the Internet. Each entry in the log is stamped with the date and
time of day. Problems with the date and time function can include:
• Date shown is January 1, 2000.
Cause: The router has not yet successfully reached a Network Time Server. Check that your
Internet access settings are configured correctly. If you have just completed configuring the
router, wait at least five minutes and check the date and time again.
• Time is off by one hour.
Cause: The router does not adjust for Daylight Savings Time. In the Email menu, check the
box marked “Adjust for Daylight Savings Time”.
Solving Wireless Connection Problems
The first steps in solving wireless connection problems are:
1. Using your wireless card’s setup utility program, make sure your wireless card can find your
wireless router.
2. Configure and test with the simplest wireless connection possible, and then add security.
The topics in this section describe these steps.