Frequently
Asked
Questions
How do I get additional DSL filters?
DSL filters — also known as DSL blockers, microfilters, or DSL phone line filters — are available for purchase at most electronic stores or on the Internet. However, we recommend that you connect a maximum of five phones or devices to your DSL phone line.
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What if the DSL light doesn’t turn solid green after I have turned on the wireless DSL router?
Check that you’ve hooked up everything correctly and that the power cord is firmly plugged into the router. You may also want
to make sure the electrical outlet is working.
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Can I still use my dial-up modem after I’m connected to DSL?
Yes, but be sure to attach a DSL filter to your
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I see an automatic
Automatic
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Why do I need to choose PPPoE to configure my router when I ordered a static IP address?
We provide fixed IP addresses for the service you ordered using
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Will my cordless phone interfere with my wireless Internet connection?
A 2.4 GHz cordless phone may interfere with your wireless Internet connection. The solution is to change the wireless channel on your router. Please refer to the Software User Guide, Advanced Configurations section, on the QuickStart Installation CD for more details.
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How do I disable wireless access to my router?
Follow Step 3 (Configuring Your Wireless DSL Router) to access the router’s home page. Once you are logged in, click on the Advanced Configurations menu and then Wireless Setup. Uncheck the Enable Wireless option and then click on Save Changes. When the router restarts, the wireless light will be off and no wireless computers will be able to connect to the router.
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How do I connect to a different wireless network?
The steps to connect to a different wireless network will vary depending on the manufacturer of your wireless adapter. In general, a wireless utility is installed in the taskbar tray near the clock on your computer.
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