TROUBLESHOOTING GUIDE

PROBLEM

 

CAUSE

 

CORRECTION

 

Treadmill will not start

1. Not plugged in

1.

Plug into three prong grounded outlet

 

2.

Not turned on

2.

Turn on the Main Power, on/off button

 

3.

Safety Key not on correctly

3.

Put Safety Key on Console where

 

 

 

 

indicated

 

4.

Circuit Breaker opened in home

4.

Reset home breaker

 

5.

Treadmill Circuit Breaker tripped

5.

Reset Treadmill Circuit Breaker

 

 

 

 

(see below)

 

 

 

 

 

 

Treadmill Speed Not Correct

1. Treadmill starts at 0.5 calibrated

1.

With Monitor powered off, press & hold the

 

 

in miles – 0.8 calibrated in Kilometers

 

Select button for 4 sec. to adjust reading

 

 

 

 

 

Treadmill Speed Surges

1. Walking Belt slipping

1.

Tighten Walking Belt (see page 13)

 

2.

Lubricate Walking Belt

2.

Lubricate Belt and Deck (see page 14)

 

3.

Motor Controller not set properly

3.

Call 800-497-5831 for service

 

 

 

 

 

 

Treadmill Belt will not move -

1. Lost speed input signal

1.

Call 800-497-5831 for service

ERR 1 on screen

 

 

 

 

 

 

 

 

 

 

 

 

 

Incline will not operate -

1. Lost incline signal

1.

Remove and replace Safety Key and

ERR 3 on screen

 

 

 

Treadmill will recalibrate

 

 

 

 

 

 

Treadmill Belt Slipping

1. Walking Belt loose

1.

Tighten Walking Belt (see page 13)

 

2.

Deck needs lubrication

2.

Lubricate Belt and Deck (see page 14)

 

 

 

 

 

 

Treadmill Noisy

1. Loose hardware

1.

Tighten all visible Screws, Nuts, and Bolts

 

2.

Motor straining

2.

Check Belt tension - 3 finger test

 

 

 

 

(see page 13)

 

3.

Clicking sound - Roller knocking

3.

Adjust Rear Rollers - check for tension

 

 

 

 

(see page 13)

 

 

 

 

 

 

Inaccurate pulse rate

1. Too much hand movement

1.

Stand on Side Rails to get accurate pulse

 

 

 

 

reading -OR - Must have two hands on grips

 

2.

Palms too wet

2.

Dry palms

 

3.

Gripping hand grips too tight

3.

Grip using moderate pressure

 

4.

Wearing rings

4.

Remove all rings

 

 

 

 

 

 

Inaccurate heart rate strap

1. Electrical interference

1.

Keep at least six feet away from

 

 

 

 

Televisions, Computers and

 

 

 

 

Fluorescent Lights

CAUTION

safety switch

on/off switch

power cord

The Treadmill will shut off when the electricity load is above it’s capacity (example: power surge or storm). To restart the Treadmill, please follow the procedure below:

A.Unplug the power cord from the Treadmill’s socket.

B.Push in the safety switch.

C.Plug the power cord back into the Treadmill’s socket.

NOTE: DON'T PUSH IN THE SAFETY SWITCH BEFORE UNPLUGGING THE TREADMILL’S POWER CORD.

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New Balance 1200, 1400, 1500 owner manual Troubleshooting Guide, Problem Cause Correction