Troubleshooting 37
Troubleshooting
To get help with problems with your Dell™ Serial-Attached SCSI (SAS) 6/iR controller, you can
Contact Dell or access the Dell Support website at support.dell.com.

BIOS Boot Order

If you intend to boot to the controller, ensure it is set appropriately in the system's BIOS boot order.
See your system documentation for more information.

General Problems

NOTE: For additional troubleshooting information, see the SAS RAID Storage Manager User’s Guide and the
OpenManage Storage Services User’s Guide.
Table 6-1. General Problems
Problem Suggested Solution
No Physical Disks Found message appears
during a CD installation of Microsoft® Windows
Server® 2003, or Windows®XP.
The message appears due to one of the following
reasons:
• The driver is not supported on the operating system.
• The controller BIOS is disabled.
• Physical disks are not connected or seated properly.
The corresponding solutions to the three causes of the
message are:
• Press <F6> to install the Device Driver
during installation.
• Enter the BIOS Configuration Utility to enable
the BIOS. See "SAS 6/iR BIOS" on page 27.
• Verify if the physical disks are connected or
seated properly.
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