Dell SCSI 6/IR manual Troubleshooting, Bios Boot Order, General Problems

Troubleshooting

To get help with problems with your Dell™ Serial-Attached SCSI (SAS) 6/iR controller, you can Contact Dell or access the Dell Support website at support.dell.com.

BIOS Boot Order

If you intend to boot to the controller, ensure it is set appropriately in the system's BIOS boot order. See your system documentation for more information.

General Problems

NOTE: For additional troubleshooting information, see the SAS RAID Storage Manager User’s Guide and the OpenManage Storage Services User’s Guide.

Table 6-1. General Problems

Problem	Suggested Solution
No Physical Disks Found message appears	The message appears due to one of the following
during a CD installation of Microsoft® Windows	reasons:
Server® 2003, or Windows® XP.	• The driver is not supported on the operating system.
	• The controller BIOS is disabled.
	• Physical disks are not connected or seated properly.
	The corresponding solutions to the three causes of the
	message are:
	• Press <F6> to install the Device Driver
	during installation.
	• Enter the BIOS Configuration Utility to enable
	the BIOS. See "SAS 6/iR BIOS" on page 27.
	• Verify if the physical disks are connected or
	seated properly.

Troubleshooting

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