Troubleshooting

Problem

Cause/Solution

c

 

Flash does not fire

• Flash is off.

24

 

 

• Some scene modes that cannot turn on

31-35

 

 

flash are selected.

 

 

 

• Anti-shake mode is applied.

38

 

 

• T modes are selected.

49

 

 

• [Continuous] or [Multi-shot 16] is selected

81,

 

 

for [Continuous], or [On] is selected for

82, 84

 

 

[BSS].

 

 

 

 

 

 

Optical zoom cannot be used

Optical zoom cannot be used while recording

49

 

 

movies.

 

 

 

 

 

 

Digital zoom cannot be used

Digital zoom is not available when [Multi-

81

 

 

shot 16] is selected for [Continuous].

 

 

 

 

 

 

[Image mode] not available

[Image mode] cannot be adjusted when

81

 

 

[Multi-shot 16] is selected for [Continuous]

 

 

 

 

 

 

No sound when shutter is

• [Off] is selected for [Sound settings] >

101

 

released

[Shutter sound] in setup menu.

 

 

 

• F or T mode is selected.

38, 49

 

 

• P or N is selected.

31, 34

 

 

• [Continuous] or [Multi-shot 16] is selected

81,

 

 

for [Continuous], or [On] is selected for

82, 84

 

 

[BSS].

 

 

 

 

 

 

AF-assist illuminator does not

• [Off] is selected for [AF assist] in setup

100

 

light

menu.

 

 

 

• AF-assist illuminator turns off automatically

31-35

 

 

in some scene modes.

 

 

 

 

 

 

Pictures appear smeared

Lens is dirty. Clean lens.

110

 

 

 

 

 

Colors are unnatural

White balance does not match light source.

79

 

 

 

 

 

Randomly-spaced bright pix-

Shutter speed too slow. Noise can be

 

 

els (“noise”) appear in image

reduced by:

 

Technical

 

• Using flash

24

 

 

 

• Choosing scene mode with noise reduc-

31-35

 

 

tion

 

 

 

 

 

Notes

Pictures are too dark

• Flash is off.

24

(underexposed)

• Flash window is blocked.

18

 

 

• Subject is beyond flash range.

24

 

 

• Adjust exposure compensation.

28

 

 

• Subject is backlit. Select L ([Back light]

24, 35

 

 

scene mode) or use fill flash.

 

 

 

 

 

 

119