Troubleshooting
Problem |
| Cause/Solution | A |
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Digital zoom cannot be used. | Digital zoom cannot be used in the following |
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| situations. |
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| • When Portrait or Night portrait is selected | 36, 37 |
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| for Scene mode. |
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| • When using smart portrait mode. | 46 |
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| • Just before recording a movie (up to 2× can be | 55 |
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| applied while recording movies). |
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| • When | 78 |
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| Continuous. |
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Image mode not available. | • Image mode cannot be adjusted when Multi- | 78 |
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| shot 16 is selected for Continuous. |
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No sound when shutter is | • Off is selected for Sound settings > Shutter | 98 |
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released. |
| sound in setup menu. Even when set to On, |
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| the shutter sound is not heard depending on |
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| the current shooting mode or settings. |
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| • Do not block the speaker. | 4 |
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• Off is selected for AF assist option in camera | 97 |
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light. |
| setup menu. |
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| • |
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| some scene modes. |
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Pictures appear smeared. | Lens is dirty. Clean lens. | 114 |
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Hues are unnatural. | White balance does not match light source. | 76 |
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Randomly spaced bright pixels | The subject is dark, so shutter speed is too slow |
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(“noise”) appear in image. | or ISO sensitivity is too high. Noise can be |
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| reduced by: |
| Technical | |
| • | Using flash. | 30 | |
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Pictures are too dark | • | Flash is off. | 30 |
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(underexposed). | • Flash window is blocked. | 22 | Notes | |
| • Subject is beyond flash range. | 30 | ||
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| • | Adjust exposure compensation. | 34 |
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| • Subject is backlit. Select the Backlight scene | 30, 41 |
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| mode, or set the flash mode to X(fill flash). |
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Pictures are too bright | Adjust exposure compensation. | 34 |
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(overexposed). |
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121