QuickSpecs
hp StorageWorks ESL9595S2 tape library
HP Service & Support, CarePaq and Warranty Information
CarePaq Information for EMEA Additional CarePaq services are being developed to cover a broader range of HP StorageWorks hardware and software. Ask your local CarePaq Business Manager for the latest details.
CarePaq PS Information for EMEA CarePaq Priority Services brings a totally new approach that removes the complexity from evaluating, planning and purchasing services on
CarePaq Priority Services are easy to purchase and easy to use and cover all external storage products not covered under Server based CarePaq services.
Standard Offerings:
•CarePaq Priority Services provide an integrated hardware and software support that ensure consistent coverage across storage configurations.
•CarePaq Priority Service offers a rapid
•CarePaq Priority Services have a standard call window of Monday to Friday 08:00 − 17:00 with uplifts to full 24x7 over three years with
•CarePaq Priority Services also provide software support, with a
For more information on how to order CarePaq Priority Services in EMEA please contact you local Certified
Integration Partner or Authorized Reseller.
•CarePaq is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of coverage.
•CarePaq is not available for less than the product’s warranty duration.
•CarePaq is available for sale anytime during the warranty period for most products, but the commencement date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be required.
•CarePaq services are prepaid.
Customized Services are also available. Contact your local Global Services Department.
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