Troubleshooting | Nokia 1260 manual

Reference information

• TROUBLESHOOTING

This section lists some of the most commonly encountered problems and provides possible solutions.

Problem	Possible cause		Possible solution

My phone is not	The charger and the phone are		Securely connect the
charging.	not properly connected.		charger to the phone.

	The charger is not properly		Ensure that the
	plugged in.		charger is plugged in
			correctly.

My phone is not	The battery is not charged.		Charge the battery.
making or
making or	The signal strength is too low.	If you are indoors,
answering calls.	The signal strength is too low.	If you are indoors,
			move toward a
			window.

	You do not have voice mail
	service.		This is a service


	The voice mail number you		provider dependent
I cannot listen	have saved is incorrect.		feature. Please call
			your wireless service
	You have forgotten your		your wireless service
to my voice	You have forgotten your		provider.
messages.	password or are entering in
	incorrectly.

	Your voice mail number is not		Refer to “Save the
	saved in the phone.		voice mailbox
			number” on page 46.

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Nokia 1260 specifications Troubleshooting

Contents

User Guide NKC-1, NKC-1X NKW-1, NKW-1X Legal Information Contents Call log Profiles Security Use Keyguard Understand the security code Restrict callsStart a new game Snake II Space impact Pairs II Page Safety first Qualified service Accessories and batteriesUse sensibly Water-resistance Welcome and quick guide GET the Most OUT of this GuideUnderstand the terms Pressing Look for updates Follow graphic cluesLearn text conventions Bold Understand Wireless Network Services Sign up with a service provider Understand Your Phone Talk key End keyKeypad Nibs key Connection ports Microphone Install and remove the battery Install the BatteryPlace the battery Use the antenna Remove the Battery Align the cover over the backBottom of phone Charge the battery Important Battery Information Prolong Battery Life SET UP Your Headset Connect the headsetUse the headset GET Started with the Quick Guide Use 1-touch dialing Your postal code Phone or accessory in question GET HelpFind your phone’s label Contact Nokia Contact your service provider Receive accessibility informationLPS-3 Mobile Inductive Loopset HOW the Loopset Works Set up the TTY/TDD profile Scroll to Yes, then press Select Make a TTY/TDD Call Receive a TTY/TDD CallMake sure the TTY/TDD device is connected to your phone END a TTY/TDD Call Switch Your Phone on or OFF Switch on your phoneSwitch OFF your phone Basic operations Make and Answer Calls Use the keypadUse the phone book Make a 1-touch dial call Adjust the earpiece volume Answer a callSilence an incoming call Redial the last-dialed number Understand indicators and icons IndicatorsUnderstand the Scroll Bar Alarm clock is set Icons USE the Selection Keys Scroll KeysCheck IN-PHONE Help Selection key allows you to select various phone options Browse Phone Menus Scroll through menusReturn to the previous menu level Use shortcuts Menu shortcuts Menu TipsMessages Call LOG Profiles Settings System GamesPrepaid Phone Book Menu Enter letters ABC mode Text entryStandard Text Input Standard text input for making entries in the phone book Enter numbers 123 mode To switch back to capital letters again, pressErase Mistakes Change from Capital Uppercase Letters Enter SPACES, Punctuation and Special Characters R SU V X Y Z Enters an empty space or Special characters Use symbols in names and numbers Use special charactersUse four-way scrolling Write with Predictive Text Understand predictive text inputTurn on predictive text input Turn off predictive text input Save a word in the dictionary Enter numbersEnter punctuation and special characters Change the case Write compound words Clear the screenDelete information Repeatedly pressing Phone book USE Phone Book MenusSave NAMES, Numbers and E-MAIL Addresses Save an entry using the phone book menu Quickly save a name and numberSave an e-mail address Recall Names and Numbers Recall information with shortcuts Edit a Name or NumberErase Names and Numbers Individual entries Entire contents Customize Your Phone Book ViewSelect your scrolling view Check Memory Status Call log Call LOG Options Check Missed Calls Check Received CallsCheck Dialed Calls Clear call lists USE Call Timers Press Menu 2-5 Menu Call log Call timersPress Menu 2-4 Menu Call log Clear call lists Duration Shows the call duration of the last call Last call Clear call timers Turn on a current call timer Messages Voice MailCheck for messages Along with the icon Save the voice mailbox number Listen to your voice messagesTEXT, E-MAIL and Picture Messages Follow the prompts to review your messages Options when working with messages Understand messaging Organize messages using folders Inbox Folder Text Messages Write and send a text messageOutbox Folder Archive Folder Read a text message Respond to a text message Reply to the MessageForward the Message Save a Message When Your Memory is Full Picture MessagesSend a picture message Press Menu 1-7 Menu Messages Picture Messages Receive a picture message Save a picture messageMail Messages Preview a Picture Message Before Sending Send an e-mail message Receive an e-mail messagePress Menu 1-2 Menu Messages Write e-mail Edit an existing e-mail message Reply to an e-mail messageForward an e-mail message Personalization Profiles Select a profile Customize a profileSET the Ringing Options SET the Ringing Volume SET the Ringing Tone SET the Message Alert Tone SET Keypad TonesSET the Warning Tones Accessory settings SET UP the LoopsetRename a profile Press Menu 4-4 Menu Settings Accessory settings SET the Default ProfileAutomatic Answer SET the Lights CAR KIT only SET the Clock Using AM/PM Format SET the Clock Using 24-HOUR FormatSet the display language Set the clock Automatic update of time Press Menu 4-1-2 Menu Settings Time settings ClockPress Menu 4-3-3 Menu Settings Phone settings Welcome note Display the clock Restore factory settings Advanced calling features Understand ACTIVE-CALL Options Access menus Access the phone bookMake a new call End all calls Mute the phone’s microphone Use conference call USE Voice Privacy USE Call ForwardingEND a Conference Call To end all calls, press Learn about call forwarding feature codes Store the call forwarding feature codeForward if not Answered You are unable to answer Forward if out Activate/cancel call forwarding Store the call waiting feature codeUSE Call Waiting Activate call waiting Store the Feature Code Manage callsUSE Send OWN Caller ID Scroll to Send own caller ID, then press Select Select Yes Select a Phone Number Select the phone numberUSE Automatic Redial Scroll to the phone number you want to use and press Select USE 1-TOUCH Dialing Assign a key to 1-touch dialingChange 1-touch dialing numbers Activate Automatic Redial Erase 1-touch dialing numbers SET Touch Tone StringsSet manual touch tones Set touch tone length Store touch tone stringsStore Touch Tone Strings with Phone Numbers Send a Touch Tone String Link Phone Book Entries Select a SystemUSE Linking Options Store the touch tone string into your phone book Search for a network Select a public systemPress Menu 5 Menu System Automatic Select digital or analog NonhomeType Digital/analog selection Security USE KeyguardAnswer a call while Keyguard is active Lock the Keypad Understand the Security Code Change your security codeRestrict Calls Add restriction Allows you to add a new restriction Add a number to the call restriction list Restrict outgoing callsScroll to Restrict outgoing calls, then press Select Restrict all incoming calls Scroll to Restrict incoming calls, then press SelectPress Mark to restrict all incoming calls Special features USE the Alarm ClockSet the alarm clock Respond to the alarm Turn off the alarm clock Send and Receive Business CardsSend a business card View a received business card Download a Ringing Tone Prepaid services Manage Prepaid ServiceCheck Your Prepaid Balance Call Customer Service Press Menu 7-3 Menu Prepaid Call customer serviceADD Money to Your Account Press Menu 7-1 Menu Prepaid Check account balance Save Your Access Numbers Scroll to Customer service phone number, then press SelectExpiration Date Scroll to Balance phone number, press Select Games Start a NEW Game Game Settings SnakeSpace Impact Pairs Your phone is powered by a rechargeable battery Reference information Proper Care and Maintenance Do not dispose of batteries in a fire Important Safety Information Traffic safetyOperating environment Electronic devices Other medical devices VehiclesPacemakers Pacemaker manufacturers recommend that a minimum separation Potentially explosive atmospheres Posted Facilities Aircraft Make Emergency CallsTo make an emergency call When tested for use at the ear Certification Information SAR When worn on the body as described in this user guide Fccid # LJPNKC-1 is 0.88 W/kg Fccid # LJPNKC-1X is 0.87 W/kg Accessory Safety Practical rules for accessory operation Batteries Charging TimesStandby and Talk Times Accessories MAh NiMH Battery BMC-3MAh Li-Ion Battery BLC-2 Be dangerous Standard Travel Charger ACP-7U Rapid Travel Charger ACP-8URapid Travel Charger ACP-12U 102 Spare Battery Charger DDC-1 Rapid Cigarette Lighter Charger LCH-9Headset HDC-5 Compatible with Headset HDE-2 Boom Headset HDB-5Loopset LPS-3 TTY/TDD Adapter HDA-9 Mobile Holder MBC-6KWhat YOU will Need Here is what you will need for TTY/TDD communication Express Car Kit PPH-1 Carry Case CSM-6 Frequently Asked Questions What is my security code?How do I lock and unlock the keypad? How do I make the ringing louder? How do I store my voice mailbox number? Press twiceHow do I assign a key to 1-touch dialing? How do I find my phone’s Model number and ESN number? 109 Glossary SMS Technical Information Troubleshooting Nokia One-Year Limited Warranty This warranty is subject to the following exceptionsExceptions 114 Fuses are not covered by the warranty Claim ProcedureExtension of Warranty Period Page Accessories Boom headset HDB-5 104 car kit PPH-1 Spare battery charger DDC-1 103 accessoryIndex Automatic redial Missed calls Letter case Options ACP-7UChange Erasing Making Glossary Profiles Accessory settings 60 customize 57 selecting 120 MemoryMenu shortcuts Turn off 33 turn on Prepaid Timers check 43 clear 44 current call Storing with numbers 75 troubleshooting TTY TTY adapterPunctuation Reference information 91 ringing View Call duration Web sites Clock on start screen Dialed calls User guides Missed calls

• TROUBLESHOOTING

Problem

Possible cause