Nortel Networks Business Communications Manager 2.5 instruction

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Norstar Voice Mail interface
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Introduction

This card is for CallPilot 100/150 and Business Communications Manager 2.5 users with display telephones that use the Norstar Voice Mail interface.

Mailbox initialization

You must initialize your mailbox to receive and store messages.

To initialize and open your mailbox for the first time:

1.Press ≤·°⁄ on your display telephone.

2.Press ‚‚‚‚ (default password) and press OK or £.

3.Choose a password from four to eight digits long that does not start with zero. Enter your new mailbox password and press OK or £.

4.Enter your new mailbox password again and press OK or £.

5.At the tone, record your name in the Company Directory.

6.Press £ to end the recording. Press £ to accept the recording.

7.Press ® to end the session.

Now you are ready to record your personal mailbox greetings and to use the CallPilot features described in this card.

Note: If you do not record any personal greetings, your Company Directory name plays to callers who reach your mailbox.

Mailbox greetings

There are three types of Personal mailbox greetings: Primary, Alternate and Personalized.

Primary mailbox greeting

Is your everyday mailbox greeting. In this greeting include your name, mailbox number and a brief message explaining to callers that you are unable to answer their calls.

Alternate mailbox greeting

Is a special greeting for times when you are away from the office or on vacation.

Personalized mailbox greeting

Up to three Personalized mailbox greetings are available when your company subscribes to Caller ID (CLID) services from your local telephone company.

A Personalized mailbox greeting plays to callers based on the caller’s telephone number. CallPilot recognizes the assigned incoming telephone number and plays the Personalized mailbox greeting.

Use the Mailbox commands illustration as a guide when you record your greetings.

Recording Tips

•Use your handset, not the Handsfree feature.

•Speak clearly and at a pace that is easy to understand.

CallPilot voice prompts

CallPilot voice prompts tell you which dialpad button to press for CallPilot options.

On one line display telephones:

•The voice prompt plays immediately.

•Use the dialpad only to enter a command.

•If you know the corresponding dialpad number for the option you want, you can press it any time during the voice prompt.

•Press £ on the dialpad to interrupt a voice prompt.

•Press • to return to the previous display prompt.

•If you do not choose an option after five seconds, the voice prompt replays the options.

•If you do not choose an option, the CallPilot session ends.

On two line display telephones:

• Use the display button or the dialpad to enter a command.

Mailbox commands

From your display telephone enter ≤ ·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox.

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox.

Select a mailbox greeting

After you record Primary and Alternate greetings, you must select a greeting to play. If you do not select a greeting, the Primary greeting plays automatically.

If you choose the Alternate mailbox greeting, you are asked whether the mailbox accepts messages. If you choose Y (yes) your mailbox receives messages in the normal way.

If you choose N (no):

• The voice prompt plays after a five second delay.

• When there are more than three options, or you do not know

what the options are, wait for the voice prompt to state the

options.

• Press £ on the dialpad to interrupt a voice prompt.

• If you do not choose an option after five seconds, the voice

prompt replays the options.

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Listen to New

Record

Listen to Saved

Mailbox

Messages

Message

Messages

Administration

›

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⁄

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•

Company

Greetings and

Change

Target

Off-Premise

Outbound

Return to

About your mailbox password

Change your mailbox password every 30 days.Your mailbox password keeps your voice messages private and confidential. Choose an uncommon password (not 1111 or 1234) that is from four to eight digits long and does not start with zero.

Use the Mailbox commands illustration as a guide when you change your password.

Example of a two line display
Display command line	Pswd:
Display button options	OTHR	RETRY	OK
Display buttons

Make sure you are familiar with how to operate display telephones. Refer to your Telephone User Card.

Nortel Networks Business Communications Manager 2.5 manual Introduction, Mailbox greetings

Models: CallPilot 100 Business Communications Manager 2.5

CallPilot Quick Reference Card