Getting started

About this guide

This user guide is an overview of how to use CallPilot with your Internet e-mail.

The instructions and screen images shown in this guide provide general information for using CallPilot with your e-mail. Specific details may vary for each e-mail application.

For further assistance in using CallPilot, refer to the online Help in the CallPilot Player.

What you need

Before you start to use CallPilot, your administrator ensures that your e-mail account is correctly configured for CallPilot. Your computer must be set up according to the following requirements:

￿CallPilot Player to play and record voice messages

￿Microsoft Imaging for Windows or other imaging software to view faxes

￿Nortel Fax Driver to create faxes

￿Outlook Express 5.x and 6.x, Outlook 98 and 2000 SR2 (in Internet Mail mode), Microsoft Outlook 2002 SR1 (for IMAP accounts), Netscape Messenger 6.2 and later, or Qualcomm Eudora Pro Email 5.x

￿Windows 95 B, Windows 98 SE, Windows 2000 Professional, Windows XP, or Windows NT4 SP6a

￿Monitor with 256-color 800 x 600 capability

￿15 Mbytes of free disk space to install software

￿Sound card and speakers for playing voice messages on your computer

￿A microphone connected to your computer, or a telephone situated near your computer, for recording voice messages

￿A LAN (Ethernet) connection to the CallPilot server

￿ISDN, ADSL, or dial-up modem connection for accessing CallPilot messages

￿Internet Explorer 5.x and 6.x; or Netscape 6.2x and above, to access My CallPilot

4

Page 6
Image 6
Nortel Networks CallPilot 2.0 manual Getting started, About this guide, What you need

CallPilot 2.0 specifications

Nortel Networks CallPilot 2.0 is a powerful unified messaging and communications solution designed to enhance workforce productivity and streamline communication processes for businesses. Built on the legacy of Nortel’s strength in telecommunications, CallPilot 2.0 combines voicemail, email, and fax capabilities into a single unified interface. This integration allows users to access all their messages from a single point, whether through their phone, PC, or mobile device.

One of the standout features of CallPilot 2.0 is its intuitive user interface. Users can easily navigate their messages through a simple point-and-click system, which reduces the learning curve and increases overall efficiency. The solution supports both visual voicemail and traditional voicemail, catering to a wide range of user preferences. Messages can be accessed in a variety of formats, enhancing flexibility and ensuring that users can engage with their communications on their terms.

Another significant advantage of CallPilot 2.0 is its advanced call routing capabilities. The system allows for customized call handling rules, which can include call forwarding, call screening, and automated attendant features. These functionalities not only improve the overall customer experience but also optimize internal communication flow within organizations.

Nortel’s CallPilot 2.0 also incorporates robust security measures to protect sensitive information. Features such as encrypted message storage and secure access protocols ensure that communications remain confidential and secure from unauthorized access. Furthermore, the integration with Nortel’s Meridian and Succession platforms allows for seamless operation within existing infrastructure, minimizing the need for extensive system overhauls.

The technology behind CallPilot 2.0 leverages SIP (Session Initiation Protocol), which supports modern communication methods and ensures interoperability with various third-party applications. This SIP-based architecture is crucial for businesses looking to integrate their unified communications with other enterprise solutions such as CRM systems.

Additional characteristics include support for different languages, which broadens the appeal of CallPilot 2.0 in multinational environments. The system's scalability also makes it suitable for businesses of varying sizes, from small enterprises to large corporations. The combination of these features makes Nortel Networks CallPilot 2.0 a flexible and robust choice for companies aiming to enhance their communication capabilities while driving employee productivity.