Nortel Networks ipView Software Wallboard manual Message View

Models: ipView Software Wallboard

1 27
Download 27 pages 58.21 Kb
Page 12
Image 12

12Using ipView

Diagram 9: Long View with a Parameter in the Alarm State

Message View

If Nortel Networks Call Center Reporting sends a message to the ipView SoftBoard it is displayed in the Message View window. See Diagram 10. (Message View windows will appear whether ipView is currently in Short View or Long View.)

Diagram 10: Short View with a Message View window.

Messages may be sent from the Nortel Networks Call Center Reporting if:

A parameter goes into the alarm state and has a message associated with it

A scheduled message has been set to go at a certain time and that time has been reached

The System Manager or Skillset Supervisor decides to send a one-off message All of these messages will be displayed in a Message View window.

Nortel Networks ipView Software Wallboard Set Up and Operation Guide

Issue 04

Page 12
Image 12
Nortel Networks ipView Software Wallboard manual Message View

ipView Software Wallboard specifications

Nortel Networks ipView Software Wallboard is a powerful tool designed for organizations seeking to optimize their performance and enhance their operational efficiency. This software provides real-time visibility into various metrics and statistics related to network and operational performance, making it an essential asset for businesses that rely on timely information.

One of the main features of ipView is its customizable dashboard, which allows users to tailor the display according to their specific needs and preferences. This flexibility enables organizations to monitor key performance indicators (KPIs) that are critical to their operations, ensuring that team members can access relevant data at a glance. The visual representation of data through graphs, charts, and gauges enhances comprehension and helps drive informed decision-making.

Another notable aspect of ipView is its ability to integrate seamlessly with other Nortel products and services, as well as third-party applications. This compatibility allows for a consolidated view of diverse data sources, enabling organizations to gain a holistic understanding of their performance across various dimensions.

The software utilizes advanced data analytics capabilities to provide insights into trends and patterns, helping companies identify areas for improvement. With ipView, users can set up alerts for specific thresholds, enabling proactive response to potential issues before they escalate into significant problems. This feature is particularly beneficial in dynamic environments, where rapid decision-making is crucial.

Furthermore, ipView is built with scalability in mind, accommodating the needs of organizations of varying sizes. Whether a small business or a large enterprise, ipView can adapt to growing demands, ensuring that users can continue to leverage its capabilities as their operations expand.

Another characteristic of the ipView software is its user-friendly interface. Designed for users with varying technical backgrounds, the software minimizes the learning curve and enhances productivity. Comprehensive support materials and customer service ensure that organizations can maximize their investment in the tool.

In conclusion, Nortel Networks ipView Software Wallboard stands out as an effective solution for businesses aiming to harness the power of real-time data. With its customizable dashboard, integration capabilities, advanced analytics, scalability, and ease of use, ipView is poised to empower organizations to make data-driven decisions, thus driving operational excellence and improving overall performance.