Nortel Networks M3905 Introduction to your M3905 Call Center Telephone 1, Terms you should know 3 Your Telephones Controls 5

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Table of Contents
Introduction to your M3905 Call Center Telephone 1
M3905 Call Center telephone ................................................................. 1
M3905 Call Center features ................................................................... 2
Available ACD Features on the M3905 ACD telephone ............................2
Terms you should know 3
Your Telephone’s Controls 5
Programmable Line/Feature Keys (Self-labeled) .......................................5
Line Key ........................................................................................5
Auto Dial Key ................................................................................5
Display Key ...................................................................................5
Options Key ................................................................................... 5
Programmable Feature Keys (Self-labeled) ............................................... 6
Call Processing Keys ......... .....................................................................6
Goodbye Key ................................................................................ 6
Hold Key ................................ .......................................................6
Mute Key ....................................................................................... 6
Volume Control Bar ........................................................................ 6
Message Waiting lamp ................................................................... 7
Fixed Keys ............................................................................................ 7
In-Calls Key .............. .....................................................................7
Individual Directory Number .................. .........................................7
Headset Key ..................................................................................8
Call Supervisor/Agent .................................................................... 8
Emergency ..................................................................................... 8
Not Ready ......................................................................... ............9
Make Busy ..................................................................................... 9
Activity Code ........................................ .........................................9
Answer Emergency ......................................................................... 9
Answer Agent ................................................................................ 9
Observe Agent ............................................................................... 9
Display Queue ............................................................................... 9
Call Agent .......................................................... ...........................10
Supervisor Observe ........................................................................ 10
Application Keys .................................................................................... 10
Quit Key ........................................................................................ 10
Copy Key ......................................................................................10
Navigation Keys ............................................................................ 10
More...Key .................................................................................... 10