iv Draft 0.01
Table of Contents
Call features 52
Use Group Call .................................................................................... 52
Use Privacy Release ..............................................................................53
Activate Override .................................................................................54
Activate Override, Enhanced ................................................................54
Use the Buzz signal .............................................................................. 55
Make an announcement over the Call Page ............................................55
Use Forced Camp-on ...........................................................................56
Radio Page Feature .............................................................................. 56
Your telephone display information 59
Understand the Meridian 1 Calls Waiting status indicator for ACD ..........59
Understand the ACD display information for the Meridian SL-100 ...........59
Display agent status .............................................................................60
Display queue ...................................................................................... 61
Display call information ........................................................................ 61
Your M3905 Call Center Telephone Options menu 62
Options feature list .............................................................................. 62
To access your adjustable features in the Options menu ..........................63
Select language .................................... ...............................................64
Change feature key label ...................................................................... 64
Adjust the contrast ...............................................................................65
Adjust the volume on your telephone .....................................................66
Choose Ring type ................................................................................. 67
Use Call Timer ...................................... ...............................................68
Format Date/time 68
Use Key Click ......................................................................................69
Headset Type ....................................................................................... 70
Display Diagnostics .............................................................................. 71
Set MCA Data Parameters ................................................................ ....71
Accessories for the M3905 73
Additional Key Caps ............................. ...............................................73
Accessory Connection Module (ACM) ....................................................73
Headset ...............................................................................................73