44 Troubleshooting FAX
FAX Set Up and Operation Guide P0886629 Issue 1.0
Error messages

While you are programming Norstar Voice Mail, an error message may appear on

your Norstar telephone display. This section describes the Error Messages that are

related to FAX. The Error Messages shown here are presented in alphabetical order.

For a list of all Norstar Voice Mail Error Messages, refer to the Norstar Voice Mail

Set Up and Operation Guide.

II
IInn
nnvv
vvaa
aall
llii
iidd
dd
ee
eexx
xxtt
tt

Appears when an incorrect extension is entered. Check the DN length or use the

Company Directory.

II
IInn
nnvv
vvaa
aall
llii
iidd
dd
gg
ggll
llii
iiss
sstt
tt

Appears when a FAX Group List is used for a voice message or when a voice

Group List is used for a fax message.

II
IInn
nnvv
vvaa
aall
llii
iidd
dd
mm
mmaa
aaii
iill
llbb
bboo
ooxx
xx

Appears when an incorrect mailbox number is entered.

II
IInn
nnvv
vvaa
aall
llii
iidd
dd
nn
nnuu
uumm
mmbb
bbee
eerr
rr

Appears when entering an incorrect number for one of the FAX parameters. For the

correct range of values for a specific FAX parameter, refer to Chapters 3 and 4 of

this guide.

LL
LLOO
OOCC
CCKK
KKEE
EEDD
DD

Appears when a Fax-on-Demand mailbox has been disabled because of excessive

incorrect password attempts.

MM
MMbb
bboo
ooxx
xx
nn
nnee
eeee
eedd
ddee
eedd
dd

Appears when adding a Fax Point to a CCR Tree and a mailbox number has not

been specified when required.

MM
MMbb
bboo
ooxx
xx
nn
nnoo
oott
tt
ii
iinn
nnii
iitt
tt

Appears when a message is sent to a mailbox that is not initialized.

MM
MMuu
uuss
sstt
tt
bb
bbee
ee
uu
uunn
nnii
iiqq
qquu
uuee
ee

The value you have entered as the fax selection number has already been assigned

to another Fax message. Fax numbers must be unique.

NN
NNOO
OONN
NNAA
AAMM
MMEE
EERR
RREE
EECC
CC

Appears when a mailbox is initialized but the spoken name is not recorded.

NN
NNOO
OOGG
GGRR
RREE
EEEE
EETT
TT

Appears when a Fax-on-demand mailbox is initialized but the Primary Greeting is

not recorded.

NN
NNoo
oonn
nnee
ee
tt
ttoo
oo
pp
pprr
rrii
iinn
nntt
tt

Appears when trying to print faxes when there are no faxes in the mailbox.