What do I do if...?
Here are the answers to some questions you might ask when using your Innovo® insulin doser.
Display
The display does not respond when I turn the dose selector.
Press the release button so that the push button jumps out before a dose can be dialled.
The display shows a minus sign. The dose selector has been dialled below 0. Dial forward until the display shows the correct number of units.
The display is off.
If the display goes off, press the release button, and the push button will jump out. Press the push button completely in, and the display should reappear. If the display does not reappear, open and close the slide. Prime Innovo® as described on page 10. If the display remains off, Innovo® is not working. Do not use Innovo® but contact your supplier to get a new Innovo®.
Priming
No insulin appears when I try to prime Innovo®.
The needle may be blocked. Change the needle and prime Innovo® until insulin appears at the needle tip.
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