Print quality problems
Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have over- looked.
To verify print quality problems, try printing several pages to check that the problem is persistent.
Symptom | Problem | Solution |
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Blank sheets | Image drum cartridge not | Reinstall image drum |
printed. | properly installed. | cartridge. |
|
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| Empty or missing toner | Install new toner |
| cartridge. | cartridge. |
|
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Entire page | Empty toner cartridge. | Install new toner |
prints faintly. | Pages get fainter when | cartridge. |
| toner is used up. |
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| LED array is dirty. | Clean LED array. |
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Page has grey | Static electricity, | Change paper to a |
background. | generally from dry | smoother laser bond or |
| environments, causes | use a humidifier. |
| toner to stick to |
|
| background. |
|
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Page prints all | Hardware problem. | Contact service. |
black. |
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Page has | Damaged image drum | Generate a cleaning page, |
repetitive marks. | cartridge causes repetitive | repetitive marks may be |
| marks every 1.6 inches | temporary. |
| (4.06 cm) due to surface |
|
| nicks and scratches. |
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Symptom | Problem | Solution |
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Oblong area of | Drop out caused by using | Change paper stocks, |
faint print | paper exposed to high | check paper storage |
appears on each | humidity. | environment or use a |
page. |
| dehumidifier; check toner |
|
| level. |
|
|
|
Vertical white | Toner is low and does not | Replace toner cartridge. |
streaking or faint | distribute properly, or the | Check drum and replace |
areas on page. | drum is worn out. | the drum, if necessary. |
|
| Contact service. |
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| LED array is dirty. | Clean LED array. |
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Vertical black | Hardware problem. | Contact service. |
lines. |
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Fuzzy print. | LED array is dirty. | Clean LED array. |
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Faded print. | Toner cartridge is not | Install toner cartridge |
| correctly installed. | correctly. |
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Smeared or | Dirty rollers; toner | Contact service. |
blotched print. | dropped inside printer or |
|
| image drum problem. |
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Printed page is | Is toner low? | Replace toner cartridge. |
light/blurred. |
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Is paper meant for laser | Use recommended paper. | |
| printers? |
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| LED array is dirty. | Clean LED array. |
|
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Bold characters | Toner is low. | Install new toner |
and dark lines |
| cartridge. |
are smeared. |
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Print is darker | Darkness setting is too | Change darkness setting. |
than usual. | high. |
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16 | OKIPAGE 8w Lite |
