DaqScan/2000 Series 898095 Troubleshooting & Customer Support 10-5
Customer Support
If you want to Expand or Enhance Your Daq System . . .
You can visit our internet site to find the latest accessories, expansion cards and modules.
You can also contact us directly, see page ii for contact information.
If you need to Report Problems or Request Product Support
Note: Please do not return any equipment to the factory unless it has an RMA
number (Return Merchandise Authorization number). RMA numbers are
issued by the factory.
To report problems or request support, contact our applications department or your service
representative. Contact information is on page ii. When you contact us, please have the
following information available, as applicable:
• Hardware model numbers and software version numbers.
• Operating system, type of computer, and device information in the Windows
control panel, such as interrupts and address settings for our hardware and
others.
• Results of tests, such as the Daq Configuration control panel.
• Hardware setup and software configuration.
• Information on input signals, including voltage ranges, signal impedance ranges,
noise content, and common mode voltages.
• The name of a contact person from your company who can discuss the problems
encountered.
• Instructions for return shipping.
• All troubleshooting notes and comments on tests performed, and all problem-
related conditions.
• If your problem is Ethernet related, discuss the problem with your Network
Administrator prior to contacting the factory. Please provide us with your
administrator’s comments, if applicable.
Note: Before calling for assistance, take a few minutes to read all parts of the manual that
may be relevant to the problem. Also, please review the troubleshooting material.
All equipment returned to the manufacturer must have an RMA (Return Material Authorization)
number. You can obtain an RMA number by calling the Applications Department. When
returning the equipment, use the original shipping container (or equivalent) to prevent
damage. Put the RMA number on your shipping label to ensure that your shipment will be
handled properly. After receiving your equipment, we will fax a confirmation form that
summarizes the charges (if applicable) and expected return date.