Before Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correctionSymptom | Cause | Correction | Page | |||
|
|
|
| |||
No power. | The power plug is disconnected. | Connect the power plug into the wall outlet | 16 | |||
|
|
| securely. |
| ||
|
|
|
|
|
| |
No picture. | • | The TV is not set to receive DVD signal | • | Select the appropriate video input mode on | 16 | |
|
| output. |
| the TV so the picture from the DVD player |
| |
|
|
|
| appears on the TV screen. |
| |
| • | The video cable is not connected securely. | • | Connect the video cable into the jacks | ||
|
|
|
| securely. |
| |
|
|
|
|
|
| |
No sound. | • | The equipment connected with the audio | • | Select the correct input mode of the audio | 16 | |
|
| cable is not set to receive DVD signal |
| receiver so you can listen to the sound from |
| |
|
| output. |
| the DVD player. |
| |
|
|
|
|
|
| |
| • | The audio cables are not connected | • | Connect the audio cable into the jacks | ||
|
| securely. |
| securely. |
| |
|
|
|
|
|
| |
| • | The power of the equipment connected with | • | Turn on the equipment connected with the | – | |
|
| the audio cable is turned off. |
| audio cable. |
| |
|
|
|
|
|
| |
| • | The setting of output sound type is not | • | Set the audio setting correctly. | 28, 36 | |
|
| correct. |
|
|
| |
|
|
|
|
|
| |
The playback picture has | • | The disc is dirty. | • | Eject the disc and clean it. | 41 | |
occasional distortion. |
|
|
|
|
| |
• | It is in fast forward or fast reverse playback | • Sometimes a small amount of picture distortion | – | |||
| ||||||
|
|
|
| may appear. This is not a malfunction. |
| |
|
|
|
|
|
| |
Brightness is unstable or | • | The copy protection's effect. | • | Connect the DVD player directly to the TV. | 12 | |
noises are produced on |
|
|
| Avoid connecting the DVD player to a VCR | ||
|
|
|
| |||
playback pictures. |
|
|
| or TV/VCR combination. |
| |
|
|
|
|
|
| |
The DVD player does not start | • | No disc is inserted. | • | Insert a disc. (Check that the DVD or VIDEO | 9 | |
playback. |
|
|
| CD/audio CD indicator in the DVD display is lit.) |
| |
|
|
|
|
|
| |
| • | An unplayable disc is inserted. | • | Insert a playable disc. (Check the disc type | 41 | |
|
| and color system.) |
| |||
|
|
|
|
| ||
|
|
|
|
|
| |
| • | The disc is placed upside down. | • | Place the disc with the playback side down. | 16 | |
| • | The disc is not placed within the guide. | • | Place the disc on the disc tray correctly | 16 | |
|
|
|
| inside the guide. |
| |
| • | The disc is dirty. | • | Clean the disc. | 41 | |
| • | The parental lock function is set. | • | Cancel the parental lock function or change | 38 | |
|
|
|
| the parental lock level. |
| |
Buttons do not work. | Power supply fluctuations or other | Turn the power on or off with the POWER | – | |||
| abnormalities such as static electricity may | button. Or disconnect the power plug and |
| |||
| interrupt correct operation. | insert it into the wall outlet again. |
| |||
|
|
|
|
|
| |
The remote controller does not | • | The remote controller is not pointed at the | • | Point the remote controller at the remote | 11 | |
work properly |
| remote sensor of the DVD player. |
| sensor of the DVD player. |
| |
|
|
|
|
| ||
| • | The remote controller is too far from the | • Operate the remote controller within about 5 m. | 11 | ||
|
| DVD player. |
|
|
| |
|
|
|
|
|
| |
| • | The batteries in the remote controller are | • | Replace the batteries with new ones. | 11 | |
|
| exhausted. |
|
|
| |
|
|
|
|
|
| |
Because the unit contains a microcomputer to provide advanced functions, it may malfunction due to external noise or static electricity. If this happens, press the POWER switch on the unit and then press it again after about five seconds.
42