Warranty
ORECK MANUFACTURING COMPANY: (Oreck 21180 Johnson Road; Long Beach, MS, USA 39560 gives you the following warranty for this product only if it was originally purchased for residential use, not resale from Oreck or an Oreck Authorized Retail Dealer.)
Oreck will repair or replace, free of charge, to the original purchaser, any part that is found to be defective in material or workmanship within five (5) years of the date of purchase; ten (10) years on housing. This warranty applies to normal domestic use. Any commercial use of this product will void this warranty.
This warranty does not cover the replacement of expendable or consumable parts such as belts, brushes, bulbs, disposable bags and other parts subject to normal wear unless they are defective in material or workmanship.
This warranty does not apply to any part subjected to accident, abuse, alteration, misuse, damage caused by act of God, the use of voltages other than indicated on the serial number displayed on this product or service of this product by other than Oreck or a participating Factory Authorized Service Center.
Oreck does not authorize any person or representative to assume or grant any other warranty obligation with the sale of this product.
Oreck’s warranty is valid only if you retain proof of purchase from Oreck or an Oreck Authorized Retail Dealer for this product. If you purchase this product from any other source, your purchase is “AS IS,” which means Oreck grants you no warranty, and that you, not Oreck, assume the entire risk of the quality and performance of this product, including the entire cost of any necessary servicing or repairs of any defects.
This warranty is in addition to your statutory and other legal rights.
Reconditioned units carry a 6 month warranty from date of purchase.
Troubleshooting Guide
WARNING: Unplug cord from electrical outlet before servicing.
SAVE SERVICE CALLS...CHECK THESE FIRST:
•Is the disposable filter dust bag full?
•Are pores of filter dust bag clogged with powder or fine dust?
•Is anything clogging the revolving brush, lower tube, intake opening, fan housing or connector assembly opening?
•Is the belt in place and turning the brush?
•Are the brush ends in the proper location?
•Does the brush turn freely? Are hair, string or rug fibers wound around the brush?
PROBLEM | POSSIBLE SOURCE | AREAS TO CHECK |
CLEANER | Not plugged in | Be sure cleaner is |
WILL NOT RUN | properly. | firmly plugged into |
|
| wall outlet. |
| No electricity in wall | Check electrical |
| outlet. | |
|
| circuit breaker. |
|
|
|
CLEANER | Filter bag is full. | Replace filter bag. |
DOES NOT PICK UP |
| See “Replace Paper |
|
| Filter Dust Bag.” |
| Nozzle or intake | Clear obstruction. |
| pivot clogged. |
|
| Belt is broken or | Replace belt. |
| stretched. |
|
| Brush is worn. | See “To Adjust or |
|
| Replace Brush.” |
| Bag tube clogged. | Clear obstruction. |
| Bag pores are | Change bag. |
| clogged with fine |
|
| dust. |
|
| Impeller fan is | Return to Service |
| broken. | Center for repair. |
| Revolving brush is | Check brush roll end |
| not even at both | cards. Make sure |
| ends. | words “OLD” or “NEW” |
|
| match at each end. |
ALL OTHER SERVICING SHOULD BE DONE BY AN ORECK AUTHORIZED SERVICE CENTER.
CALL CUSTOMER SERVICE HOT LINE
0845 603 0153
Whenever calling, please be sure to have your model and serial number from data plate.
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