Polk Audio DP-1 manual Troubleshooting Guide

Troubleshooting Guide

If This Happens:	It’s Probable Cause…	Cures:
The DVD player dosen’t turn on.	The unit is not getting AC power.	Make sure the power cord is securely
		plugged into a live AC outlet.
		Press the Power button on the DP-1’s face-
		plate. If it turns on, the problem lies with
		the remote control or operator error.
The power is on but the DVD player	DVD or CD disc is not inserted or is	Open the disc tray and make sure a DVD or
doesn’t work.	inserted improperly.	CD is inserted correctly in the tray and that
		the label side is facing up.
	An unplayable disc is in the machine.	Check that the DVD is a Region 1 DVD-Video
		disc and not a DVD-Audio disc. This player
		will not play most DVD-Audio discs nor a
		DVD-Video disc made for any region other
		than Region 1.
The images on my TV look tall and thin	The aspect ratio of the DP-1’s video output	Go to page 10 of this manual and read the
and stretched out when I play a DVD.	is set to “Widescreen” and you don’t have	instructions for how to reset the aspect
	a widescreen TV	ratio. Select a 4:3 setting.
	The aspect ratio of your TV is set wrong.	Check your TVs owner’s manual for proper
		set up and use.
When I play a widescreen DVD on my	The aspect ratio of the DP-1’s video	Go to page 10 of this manual and read the
widescreen TV, I get a 4:3 (standard)	output is set to “4:3” and you have	instructions for how to reset the aspect
shape picture.	a 16:9 widescreen TV	ratio. Select the “16:9 Wide” setting.
I don’t see any Graphic User Interface (GUI)	The analog outputs are hooked up to an	If you hooked up the stereo analog outputs
icons when I use the Marker, Program or	input set that doesn’t have a video input or	to the CD input, there is no way for the
other CD player features.	the video output is not hooked up at all.	video graphics to get to your TV. Use an
		input set on the DS preamp/processor that
		has a video jack. See the hookup illustration
		on page 5 of this manual.
I get sound but no picture when I	The video output of the DP-1 is not hooked up	Uh, hook it up right already. See page 5 for
play a DVD.	to any video input or is hooked up to the wrong	hookup directions.
	video input on the DS preamp/processor.
	You are using a mix of S-Video and Coaxial	Uh huh, that’s not allowed. You must use
	video connectors.	EITHER S-Video OR Composite connectors
		throughout the system. See page 5 for
		video hookup directions.
	You have selected the wrong video input	If you connected the video output of the
	on your TV.	DP-1 or DS system to Video 1 of your TV,
		you must select the Video 1 input of your TV
		in order to see a picture. Better go back and
		read all of your manuals again.
The remote control does not work properly.	Weak batteries	Change the darn batteries already.

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