I can't capture the video footage
-Make sure there is enough space on the internal memory of ATC-2K or the SD card;the display will tell you how much time there is left for video recording.
-Make sure the SD card is not locked if you have inserted the SD card. The letters “Err” will be displayed if the SD card is locked.
Troubleshooting (continued) The remaining time is not accurate
-The remaining time is not always accurate because it is only an estimate. The remaining time depends not only on the time recorded, but on the color density of the video footage. Under conditions with high contrast, such as outdoors, the actual time available will be less than under low-contrast conditions, such as indoors.
I can't play the video footage on my television
-Make sure each end of the AV cable is properly and firmly connected to ATC-2K and to your television.
-Make sure the ATC-2K is turned on.
Some captured video footage cannot be found when SD card is inserted. -The video footage may be stored on the internal memory.
Connect ATC-2K to your PC without an SD card, and it will show the files in the internal memory .
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Further Help
We make every effort to ensure the accuracy and appropriateness of the information provided on our products. However, errors can sometimes occur. We believe it is important for us to stand behind our products and we encourage you to email us at atc@oregonscientific.com, or call our Customer Service Department at 1-800-853-8883 with any problems and/or suggestions that you might have. Our service representatives will be happy to help you.
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