Palm 406-10618-00 I went through the installation procedure, butI am not receiving any email messages onmy smartphone.

00348palm_Setup Guide191x148mm 4/11/06 11:27 AM Page 16

BlackBerryConnect™ for the Palm®Treo™ 650 smartphone 13

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I went through the installation procedure, butI am not receiving anyemail messages onmy smartphone.

• If you have not received any email since you set up your BlackBerry Connect™account, notethat

thisaccount does not push any old email messages to your smartphone; only new messages

existingon the BlackBerry Enterprise Server™are pushed. Trysending a message to your

BlackBerryConnect™account to test whether the account is receiving messages.

• Make sure the phone on your smartphone is turned on, and that you have a good data

connectionto your wireless carrier’s network.

• Make sure that the BlackBerry®service is turned on.

• Check with your IT administrator to make sure that you have an account on your company’s

BlackBerryEnterprise Server™.

• If you recently established a data plan with your wireless carrier, note that it can take a day or

longerfor the plan to be activated. Check with your wireless carrier to see if your data plan is

active.

• If you cannot fix the problem by following the steps above, try to set up the BlackBerry Connect™

accountagain. On your computer, select Start, navigate to Programs, navigate to the Palm®

programgroup, and then select Set up BlackBerry Connect™. Repeat the installation steps and

thentry sending or receiving email messages again.

Tip

Lookat the signa l-

strengthbars in the

connectionicon in the

titlebar of any screen to

seeif you have a good

dataconnection. More

barsmeans a stronger

connection.

Tip

Ifyour computer was not

connectedto your

corporatenetwork during

installation,the account

isnotset upandyou need

toset up the account

again.

Client: Description:

Trim Size:

Date & Revision No.:

Initial / Name: Type Area:

Colour Specification:

Job Number:

Bleed:

T/Junction, 5 Kadayanallur Street, Singapore 069183

Telephone: (65) 6324 3002

palm

00348

Patrick Chong

Setup Guide

191mm x 148mm (h)

N/A

197mm x 154mm (h)

05th April 06

CMYK

1. If your smartphone screen is dimmed, briefly press Power/End towake up the screen.

2. If you see a Keyguard alert, press Center on the 5-way navigator to turn off Keyguard.

3. Press and hold Power/End toturn on the phone.