CHAPTER 3
Tip
Look at the signal- strength bars in the connection icon in the title bar of any screen to see if you have a good data connection. More bars means a stronger connection.
Tip
If your computer was not connected to your corporate network during installation, the account is not set up and you need to set up the account again.
Common Questions
1.If your smartphone screen is dimmed, briefly press Power/End 
to wake up the screen.
2.If you see a Keyguard alert, press Center 
on the
3.Press and hold Power/End 
to turn on the phone.
I went through the installation procedure, but I am not receiving any email messages on my smartphone.
•If you have not received any email since you set up your BlackBerry Connect™ account , note that this account does not push any old email messages to your smartphone; only new messages existing on the BlackBerry Enterprise Server™ are pushed. Try sending a message to your BlackBerry Connect™ account to test whether the account is receiving messages.
•Make sure the phone on your smartphone is turned on, and that you have a good data connection to your wireless carrier’s network.
•Make sure that the BlackBerry® service is turned on.
•Check with your IT administrator to make sure that you have an account on your company’s BlackBerry Enterprise Server™.
•If you recently established a data plan with your wireless carrier, note that it can take a day or longer for the plan to be activated. Check with your wireless carrier to see if your data plan is active.
•If you cannot fix the problem by following the steps above, try to set up the BlackBerry Connect™ account again. On your computer, select Start, navigate to Programs, navigate to the Palm® program group, and then select Set up BlackBerry Connect™. Repeat the installation steps and then try sending or receiving email messages again.
BlackBerry Connect™ for the Palm® Treo™ 650 smartphone | 13 |
