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Frequently asked questions
signal strength using the Signal Strength bar graph while you try
the following solutions:
– Move away from your original location, five to ten feet in any
direction.
– Turn radio off and then on.
– If you’re in a tall building or anywhere indoors, stand near a
window, or move outdoors.
– Open metal blinds on windows.
– If you’re in an underground parking lot, tunnel, subway, or
other space below street level, move to a location above ground.
– Change the orientation of your handheld so that you hold it
straight up or down.

Try accessing different wireless applications:

1. Try to access the MyPalm™ mobile portal.
If you can access a view that shows the over the air symbol or a
link, network service is accessible.
2. Try to access a web clipping application from the MyPalm mobile
portal.
If you can access the web clipping application, network service is
accessible.
The HotSync Cradle doesn’t attach to my computer
The HotSync cradle supplied with your handheld fits a USB
connector. If you do not have a USB port available on your computer,
you can order a 9-pin serial cradle and the following types of adapters:
25-pin serial adapter (for use with Windows computers), or a Mac
serial adapter. To order a HotSync cradle or adapters, visit
www.palm.com.
My computer doesn’t have a CD-ROM drive
Palm Desktop software is supplied on a CD-ROM disc. If you do not
have access to a CD-ROM drive for your computer, you can download
Palm Desktop software from www.palm.com.
Everest_GSG.book Page 26 Thursday, January 24, 2002 2:56 PM