Troubleshooting

Troubleshooting (Basic)

Starting Up

[Executing Battery Recali-

The Battery Recalibration was cancelled before Windows was shut down last time. To

bration] screen appears.

start up Windows, turn off the computer by the power switch, and then turn on.

[Enter Password] does not

Select [Enabled] in [Password On Resume] in the [Security] menu of the Setup Utility

appear when resuming from

(

 

Reference Manual “Setup Utility”).

sleep/hibernation.

The Windows password can be used instead of the password set in the Setup Utility.

 

A Click

(Start) - [Control Panel] - [User Accounts and Family Safety] - [Add or re-

 

 

move user accounts] and select the account, and set the password.

 

B Click

(Start) - [Control Panel] - [System and Security] - [Power Option] - [Require

 

 

a password when the computer wakes] and add a check mark for [Require a pass-

 

 

word].

 

 

Cannot resume.

An error may occur when the computer automatically enters the sleep or hibernation

 

mode while the screensaver is active. In this case, turn off the screensaver or change

 

the pattern of the screensaver.

 

Other startup problems.

Press

 

in the Setup Utility (

Reference Manual “Setup Utility”) to return the

F9

 

Setup Utility settings (excluding the passwords) to the default values. Start the Setup

 

Utility and make the settings again.

 

 

Remove all peripheral devices.

 

 

Check to see if there was a disk error.

ARemove all peripheral devices including external display.

BClick (Start) - [Computer] and right-click [Local Disk (C:)], and click [Properties].

CClick [Tools] - [Check Now...].

A standard user needs to enter an administrator password.

DSelect the option in [Check disk options] and click [Start].

EClick [Schedule disk check] and restart the computer.

Start the computer in Safe Mode and check the error details. When the [Panasonic] boot

screen disappears*1 at startup, press and hold F8 until the Windows Advanced Options Menu is displayed. Select the Safe Mode and press Enter.

*1 When [Password on boot] is set to [Enabled] in the [Security] menu of the Setup Utility, [Enter Password] appears after the [Panasonic] boot screen disappears. As soon as you enter the password and press Enter, press and hold F8.

Entering Password

Even after entering the pass-

The computer may be in ten-key mode.

word, password input screen

If the NumLk indicator

lights, press

NumLk

to disable the ten-key mode, and then

is displayed again.

input.

 

 

 

 

 

 

The computer may be in Caps Lock mode.

 

If the Caps Lock indicator lights, press

Caps Lock

to disable the Caps Lock

 

mode, and then input.

 

 

 

 

 

Cannot log on to Windows.

The user name (account name) includes the “@” mark.

(“The user name or pass-

- If another user account name exists:

word is incorrect.” is dis-

Log on to Windows using another user account name, and delete the account name

played.)

that includes “@”. Then create a new account name.

 

- If no other account name exists:

 

You need to reinstall Windows ( page 21).

Shutting down

 

 

 

 

 

 

Windows does not shut

Remove the USB device and the ExpressCard.

down.

Wait 1 or 2 minutes. It is not a malfunction.

24

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Image 24
Panasonic CF-31 appendix Troubleshooting Basic, Entering Password, Shutting down
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CF-31 specifications

The Panasonic CF-31, part of the Toughbook line, is a highly durable and versatile laptop designed for professionals who operate in demanding environments. Built to withstand the rigors of outdoor work, it combines robust construction with advanced technology to deliver reliable performance.

One of the standout features of the CF-31 is its rugged design. The laptop meets military standards (MIL-STD-810G) for toughness, making it resistant to drops, shocks, vibrations, and even extreme temperatures. It is also water-resistant and dustproof, further enhancing its usability in harsh conditions. With a magnesium alloy case and shock-mounted hard drive, the CF-31 is built to endure challenging workspaces.

The CF-31 is powered by Intel’s powerful processors, which ensure brisk performance for multitasking and running demanding applications. Depending on the specific configuration, it can come with Intel Core i5 or i7 processors that provide a combination of processing speed and energy efficiency. With options for solid-state drives (SSDs), the laptop enhances data access speeds, contributing to faster boot times and application launches.

Regarding display technology, the Panasonic CF-31 features a 13.1-inch sunlight-readable touchscreen, making it suitable for outdoor use where visibility can be a challenge. The screen boasts a high brightness level, allowing users to view content clearly even in direct sunlight. The multi-touch functionality adds to its ease of use, catering to those who prefer a more intuitive interface.

Connectivity is another strong point of the CF-31, equipped with a range of ports such as USB 3.0, Ethernet, HDMI, and even legacy ports to support various peripherals and devices. It also offers optional features like 4G LTE for mobile connectivity in the field, ensuring that users remain connected no matter where their work takes them.

The keyboard is designed for use in challenging conditions, featuring a spill-resistant layout with an adjustable backlight for low-light environments. This makes it suitable for professionals such as field engineers, first responders, and military personnel who require dependable technology in their day-to-day tasks.

Battery life is impressive, with options for extended batteries that can last up to 18 hours, enabling all-day use without the need for frequent recharging. This feature is essential for users in the field who may not have easy access to power sources.

Overall, the Panasonic CF-31 embodies a blend of ruggedness, processing power, and user-friendly features, making it a top choice for professionals needing a reliable laptop in demanding conditions.
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