Troubleshooting
Information Codes
Info. | Meaning | Possible Action | Page |
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718 | Page Memory Overflow occurred while receiving | Check the document size, and resolution. |
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| printing data. The paper size selected within your | Ask originator to |
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| application to print is larger than the paper size loaded | and resolution. |
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| in the cassette(s). |
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719 | Received data via LAN is in a format that is not | Ask the originator to |
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| supported. | attachment format: |
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| * In a |
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| * Image data conforming to recording paper size. |
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720 | Cannot connect to the POP Server. (Incorrect POP | Check the POP Server IP Address. |
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| Server IP Address) POP Server is down. | Contact the Network Administrator. |
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721 | Cannot connect to the POP Server. (User Name, or | Check the POP User Name, and Password, or |
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| Password error) | the APOP settings. |
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| Contact the Network Administrator. |
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722 | Failed to obtain IP address from the DHCP server. | Check the |
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| Confirm that the Internet Parameter, and the DHCP |
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| server are correctly configured before turning on, or |
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| turning off the power. |
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| Contact the Network Administrator. |
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725 | DNS Server connection timed out. DNS Server is | Check the DNS Server IP Address. |
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| down. | Contact the Network Administrator. |
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726 | Received an error response from the DNS Server. | Check the POP Server Name. |
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| Check the SMTP Server Name. |
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728 | The document was sent to the Internet Fax in an | Change the XMT File Format (Fax Parameter |
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| incompatible file format (PDF). | #177) to "TIFF". |
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| Note: PDF file format is only used when sending an |
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| Internet Fax to a PC (Network Scanning). |
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729 | Failed to authenticate (SMTP AUTHENTICATION) | Check the SMTP AUTHENT. User Name, and |
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| when connecting with the SMTP server. | Password. |
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| Contact the Network Administrator. |
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730 | Cannot retrieve the Journal nor program the Internet | Check that the Fax Parameter No. 158 (PC |
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| Parameters, and the Auto Dialer remotely via email from a PC. | REMOTE UPDATE) is set to "2:Valid". |
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731 | The dialer buffer for manual dialing was full | Request the originator to |
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| (70 stations) when the Relay Transmission Request | Transmission Request after the reserved |
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| was received. | communication is finished. |
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742 | Unable to dial to Key Operator (Job Tracking, NYSE) | Incorrect setting or wrong number set. |
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800/814 | Unit was requested to relay a document, or | Check with the other party. |
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/816/825 | Confidential Communication but has no capability. |
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815 | Mailbox is full. | Install Optional Flash Memory Card. |
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850 | Because the Dept. code that had been input to Fax Driver / | Confirm the Dept. code registered in the Fax |
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| Panafax Desktop was not in accord with the Dept. code | Driver / Panafax Desktop or the machine. |
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| registered in the machine, the directed relay was refused. |
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| Problem |
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870 | Memory overflow occurred while storing documents | 1. Transmit documents without storing into memory. |
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| into memory for transmission. | 2. Install Optional Memory Card. |
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1. After identifying the problem, and verifying the recommended action, if the information Codes
NOTE keep reoccuring, or for help on Information Codes that appear on your machine but are not listed above, please contact your local Panasonic Authorized Dealer.
(For mechanical failures, see the Troubleshooting section in the Operating Instructions (For Copy & Network Scan Functions) included on the CD)
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