Troubleshooting
Information Codes
When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify, and correct the problem.
Info. | Meaning |
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030 | Document is misfeeding. |
| 1. | Reload the document properly. |
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| 2. | Remove the document jam. |
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| 3. | Adjust ADF. |
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031 | Document is too long, or jammed. |
| 1. | Reload the document properly. |
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| Document length exceeds 78.8 inches (2 meters) in | 2. | Remove the document jam. |
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| "Normal", and "Fine" mode only. The length limitation | 3. | Add additional Flash Memory. |
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| for "Super Fine", and "600 dpi" mode, is subject to the |
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| available Memory size. |
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| Super Fine | 600dpi |
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| (Max. Length) | (Max. Length) |
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| A4/Letter Width: 55 in (1400 mm) | 24 in (600 mm) |
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| A3/Ledger Width : 39 in (990 mm) | 17 in (430 mm) |
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061 | ADF Door (Document Return Guide) is open. | Close the ADF Door. |
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400 | During initial handshake, receiving station did not | 1. | Check with the other party. |
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| respond, or communication error occurred. | 2. | Reload the document, and send again. |
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401 | Remote station required a Receiving Password to | Check the remote station. |
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| receive the document. |
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| Remote station does not have Confidential Mailbox. |
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402 | During initial handshake, communication error | Reload the document, and send again. |
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403 | No polling capability at the remote side. | Ask remote side to set "POLLED=ON". |
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404/405 | During initial handshake, communication error | Reload the document, and send again. |
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406 | Transmission Password does not match. | Check the password, or the telephone number |
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| Receiving Password does not match. |
| in Address Book. |
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| Received from an unauthorized station in Selective |
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| Reception mode. |
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407 | No confirmation from the receiving station for the | Wait a few minutes, and send again. |
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| previous page sent. |
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408/409 | Remote side confirmation of previous page is illegible. | Wait a few minutes, and send again. |
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410 | Communication aborted by the transmitting side. | Check with the other party. |
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411 | Polling password does not match. |
| Check the polling password. |
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412 | No data from the transmitting side. |
| Check with the other party. |
| Solving | ||
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415 | Polling transmission error. |
| Check the polling password. |
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414 | Polling password does not match. |
| Check the polling password. | 46 |
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| Problem | |
420/421 | Machine goes to receiving mode, but receives no | 1. | Remote side misdial. |
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416/417/ | Received data has too many errors. |
| Check with the other party. |
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418/419 |
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| command from the transmitting side. |
| 2. | Check with the other party. |
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422/427 | Interface is incompatible. |
| Check with the other party. |
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430/434 | Communication error occurred while receiving. | Check with the other party. |
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436/490 | Received data has too many errors. |
| Check with the other party. |
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Continued on the next page... | 217 |
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