Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, see “Product information” on page 31 for assistance.
The following do not indicate malfunction.
≥Sound from the AC adaptor during recharging.
≥The battery pack warming up when recharging or during use.
≥The surface and area around the unit becoming warm when used over long periods.
Reference pages are shown in parentheses.
Power
No power.
Unit turns off automatically.
Unit doesn’t work when powered by battery pack.
Cannot charge or the [CHG] indicator fails to light.
Play time dramatically reduces after recharging.
≥Check connections to the AC adaptor or battery pack. (6), (22)
≥You cannot turn on the unit with the remote control if the unit is powered by the battery pack.
≥The unit turns off after it has been stopped for about 15 minutes
(5 minutes when the unit is powered by the battery pack) to conserve power. Turn the unit on again.
≥The unit and battery pack have protection circuitry that activate if they
become too hot or too cold. They will not work if this occurs. Use the unit and battery pack between 5 oC (41 oF) and 35 oC (95 oF).
≥The battery pack can only be recharged when the unit is off.
≥The charging time increases when the temperature is too hot or too cold, and charging may not be possible under some circumstances.
≥Check connections to the AC adaptor or battery pack. (6), (22)
≥The battery pack has reached the end of its service life (It can be recharged about 300 times).
Troubleshooting guide
RQT7482
26
Operation
It takes time before play starts. [MP3]
Programmed items are not played.
A menu screen appears during skip or search. [VCD]
The
but the audio does not change.
Play restarts from the beginning of the track
when soundtrack is changed.
In
Subtitle position is wrong.
No subtitles.
The subtitles overlap closed captions recorded on discs.
You have forgotten your ratings password. Reset all the settings to Factory Preset.
≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the correct play time will not be displayed, however this is normal.
≥Some items cannot be played even if you have programmed them.
≥This is normal for Video CDs.
≥Even if a second soundtrack isn’t recorded, two numbers will normally be shown.
≥This is normal on
≥The end of an item becomes point B when it is reached.
≥Adjust the position. (11, “Subtitle Position”)
≥Display the subtitles. (11)
≥Clear the subtitles. (11)
≥While stopped, press and hold [:] and [;] on the unit and then also press and hold [1, ON] on the unit until “Initialized” disappears from the screen. Turn the unit off and on again. All settings will return to the default values.
