Panasonic DVD-S35 important safety instructions Troubleshooting guide, Maintenance, Reference

Reference

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Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:

In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorized Servicentre closest to you.

In other areas, consult your dealer.

Power		Page
No power.	≥Insert the AC power supply cord securely into the household AC outlet.	4
The unit is automatically switched	≥The unit automatically switches to standby after approximately 30 minutes in the stop mode. Turn the	–
to the standby mode.	power back to ON.
	≥The SLEEP timer functioned.	9
Operation
No response when buttons	≥Some operations may be prohibited by the disc.	–
pressed.	≥The unit may not be operating properly due to lightning, static electricity or some other external factor.	–
	Reset procedure:
	Press [POWER Í/I] to switch the unit to the standby mode and then back to ON.
	Alternatively, press [POWER Í/I] to switch the unit to the standby mode, disconnect the AC power
	supply cord, and then reconnect it.
No operations can be performed	≥Check that the batteries are installed correctly.	7
with the remote control.	≥The batteries are depleted: Replace them with new ones.	7
	≥Point the remote control at the remote control sensor and operate.	3
Play doesn’t start (or stops	≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.	–
immediately) when you press	≥This unit cannot play discs other than the ones listed in these operating instructions.	6
[1] (PLAY).	≥You can only play DVD-Video if their region number is the same or includes the same region number as	6
	the unit or if the DVD-Video is marked “ALL”. Confirm the region number for the unit on the rear panel.
	≥The disc may be dirty and may require cleaning.	6
	≥Ensure that the disc is installed with the label of the side to be played facing upwards.	8
	≥Check that the DVD-RAM has something recorded on it.	–
Cannot select alternative	≥This function depends on software availability.	–
languages.	≥Try selecting from the disc’s menu if one is available.	8
No menu play.	≥This function depends on software availability.	–
No subtitles.	≥This function depends on software availability.	–
	≥Subtitles are cleared from the television. Display the subtitles.	14
	≥Subtitle position is wrong. Adjust the position.	14
Soundtrack and/or subtitle	≥This function depends on software availability.	–
language is not the one selected
with the SETUP menus.
Cannot change angle.	≥This function depends on software availability. Even if a disc has a number of angles recorded, these	–
	angles may be recorded for specific scenes only.
You have forgotten your ratings	≥While stopped, press and hold [D] and [;] on the unit and then also press and hold [<] on	–
password.	the unit until “Initialized” disappears from the television. Turn the unit off and on again.
Reset all the settings to Factory	All settings will return to the default values.
Preset.
The unit doesn’t play the data type	≥Reload the disc for the setting to be effective. Press [<] to open the tray, then press [1] (PLAY) to	–
(WMA/MP3 or JPEG) selected in	start play.
“Mixed disc – Audio & Stills” in
the SETUP menu.
Picture
Picture distorted.	≥Some distortion is normal during SEARCH.	–
Menu not displayed correctly.	≥Restore the zoom ratio to a1.00.	15
	≥Set the subtitle position to 0.	14
	≥Set “4:3 Aspect” to “Normal”.	17
No picture.	≥Check the connection.	4
	≥Make sure the television is on.	–
	≥Ensure the television’s video input setting (e.g., VIDEO 1) is correct.	–
The picture shown on the	≥Go to Video in the SETUP menus, and change “TV Aspect” to suit your television.	7, 18
television is not normal.	≥Use the television to change the aspect to the correct one.	–
(The sides of the picture are cut	If your television cannot change the aspect when input is progressive, try changing “4:3	17
off, the picture is stretched	Aspect” with the on-screen menu icons.
horizontally, or black bands	≥Turn off the zooming feature of your television if you are using Variable Zoom.	15
appear at the top and bottom of	≥Ensure that the unit is connected directly to the television, and is not connected through a video	4
the screen.)	cassette recorder.
There is ghosting when	≥Change “Video output mode” to “480I” so “PROG.” on the display goes out. This problem is caused	17
progressive output is on.	by the editing method or material used on DVD-Video, but should be corrected if you use interlace
	output.
Picture quality is poor.	≥Check the settings in the On-Screen Menu Icons’ Picture Menu.	17

Picture		Page
The SETUP menus and other	≥The unit and television are using different video systems.	–
screens shown on the television	[Units\for\the\Middle\East,\South\Africa,\Russia,\Australia\and\N.Z.]
are displayed incorrectly.	Use a multi-system or PAL television.
Colors appear faded.	[Units\for\other\areas]
	Use a multi-system or NTSC television.
Sound
No sound.	≥Check the connections.	4, 5
Distorted sound.	≥Check the volume on the equipment you have connected.	–
	≥Ensure that the input settings on the other equipment are correct.	–
	≥Turn ADVANCED SURROUND off if it causes distortion.	15
	≥Output from this unit will be in stereo (two channels) when ADVANCED SURROUND is on. Turn	15
	ADVANCED SURROUND off if you are using three or more speakers.
	≥If the “D.MIX” indicator on the display goes out while playing a multi-channel DVD-Audio disc, sound	–
	only comes from the front left and right speakers. Read the disc’s instructions for details.
	≥Press [1] (PLAY) to restore normal play after changing the speed.	16
	≥Noise may occur when playing WMA files.
Piercing noise comes from the	≥If you have connected this unit to other equipment through the DIGITAL AUDIO OUT terminal,	19
speakers.	ensure you have selected the correct settings for “Dolby Digital”, “DTS Digital Surround” and
	“MPEG§” in the SETUP menus’ Audio menu.
	§For the Middle East, South Africa, Russia, Australia and N.Z.
Effects do not work.	≥DIALOGUE ENHANCER and ADVANCED SURROUND do not work when the unit is outputting	–
	bitstream signals.
	≥ADVANCED SURROUND does not work if you have changed the play speed.	16
Unit displays
“NoPLAY”	≥You inserted a disc the unit cannot play; insert one it can.	6
	≥You inserted a blank DVD-RAM.	–
“CHECK”	≥Disc is dirty: Wipe it clean.	6
“H∑∑”	≥Trouble may have occurred. The number following “H” depends on the status of the unit.	–
∑∑ stands for a number.	Reset procedure:	–	Reference
	≥If the service numbers fail to clear, note the service number and contact a qualified service person.
	Press [POWER Í/I] to switch the unit to the standby mode and then back to ON. Alternatively, press
	[POWER Í/I] to switch the unit to the standby mode, disconnect the AC power supply cord, and then
	reconnect it.
“NoDISC”	≥You haven’t inserted a disc: Insert one.	–
	≥You haven’t inserted the disc correctly: Insert it correctly.	8
Television displays
“Cannot display group xx, picture	≥You are trying to display incompatible pictures.	–
xx”
“The progressive out is set to	≥Go to Video in the SETUP menus, and select “Enable” in “Progressive Out (Component)”.	18
“Disable””
No on-screen display or only	≥Go to Display in the SETUP menus, and select “On” for “On-Screen Messages”.	18
partially displayed.	≥Press [DISPLAY], and press [2, 1] to highlight the Bar Position icon, then press [3, 4] to adjust the	16
	position.
The disc’s menu is displayed in a	≥Go to Disc in the SETUP menus, and select the preferred language for “Menus”.	18
different language.

Maintenance

Clean this unit with a soft, dry cloth.

≥Never use alcohol, paint thinner or benzine to clean this unit.

Manufactured under license from Dolby Laboratories. “Dolby”, “Pro Logic” and the double-D symbol are trademarks of Dolby Laboratories.
Manufactured under license from Digital Theater Systems, Inc. US Pat. No. 5,451,942, 5,956,674, 5,974,380, 5,978,762 and other world-wide
patents issued and pending. “DTS” and “DTS Digital Surround” are registered trademarks of Digital Theater Systems, Inc. © 1996, 2000 Digital
Theater Systems, Inc. All rights reserved.
Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, and 4,819,098, licensed for limited viewing uses only.
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property	RQT6933
rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.

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