Troubleshooting
Before requesting service, make the following checks. If you still need assistance, please contact us.
•U.S.A. and Puerto Rico: See page 14.
•Canada: See page 15.
To reset
Images from this DVD player do not appear on the television.
You forget your password.
⇒Reset the DVD player to the factory defaults.
1)Press POWER 8 on the DVD player to turn it on.
2)Press OPEN/CLOSE ; to open the disc tray.
3)Press and hold g and q on the DVD player at the same time for more than 5 seconds with the tray open.
All the settings return to the factory preset.
No picture./No sound.
⇒Check the video connection between the DVD player and the TV.
⇒Turn on your TV and set to the correct in channel for the DVD player.
Remote control does not work.
⇒Aim the remote control directly at the sensor on the front of the DVD player.
The screen is distorted. Noise occurs.
⇒Check if the TV System setting is correct.
Discs cannot be played back.
⇒Check for any scratches or smudges on the disc. If the disc is dirty, clean the disc.
Not able to select some items in the setup/ system menu.
⇒Press STOP g twice before selecting the setup/system menu.
⇒Depending on the disc availability, some menu items cannot be selected.
When the following messages on the unit’s display.
(LOAD)
⇒Loading the media. Wait a moment.
(STOP)
⇒Stopping the playback.
⇒There is no disc, or a disc that cannot be played has been inserted.
(OPEN)
⇒The tray is open.
(TITLE)
⇒The disc title is displayed.
Press e r w q to select the title, then press OK.
(NOUSB)
⇒There is no USB device in USB mode.
Changing the player settings
Operations
Reference
VQT3L77Specifications / Troubleshooting
13
