Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.
If the tips below do not solve the problem, contact a Samsung Service Centre.
The Oculus Home screen does not appear when the mobile device is connected to the Gear VR
•Ensure that the mobile device is properly connected to the Gear VR.
•Ensure that the mobile device is turned on.
•Ensure that you install the Gear VR app (Oculus) for the Gear VR on the mobile device. (p. 28)
•Ensure that the mobile device’s battery is fully charged.
66
