116
Troubleshooting
Problem Cause Remedy
Calls cannot be
made.
The phone is locked. Unlock the phone.
Outgoing calls are barred. Disable outgoing call
barring or barred dialling.
Fixed dial is switched on
so that only the numbers
stored in Fixed dial can be
dialled.
Switch off the Fixed dial.
The phone is not
registered with a network.
Move to a coverage area
and operate your phone
after it has registered with
a network.
Calls cannot be
received.
The phone is not switched
on. Switch the phone on.
Incoming calls are barred. Disable incoming call
barring.
The phone is not
registered with a network.
Move to a coverage area
and operate your phone
after it has registered with
a network.
Emergency
calls cannot be
made.
You are not in a GSM
coverage area.
Check that the antenna
symbol ( p ) is displayed –
move to a coverage area
and operate your phone
when the antenna symbol
is displayed.
Phone numbers
cannot be
recalled from
Contacts list.
The phone is locked. Unlock the phone.
Phone number has been
restricted. Switch off restriction.