96
Troubleshooting (continued)Problem Cause and Remedy Page
Part of the printed
image is cut off.
• Have you used application software to enlarge the
image beyond the printing range of this printer?
Reduce the image size so that it fits within the
printer’s printing range.
• Is [Borders] of the digital camera or printer driver 3 set
to [Off]?
Select [On] under [Borders].
—
—
There is an
unexpected margin
on the printed
images.
• Is [Borders] of the digital camera or printer driver 3 set
to [On]?
Select [Off] under [Borders]. —
1 Condensation
Water droplets will form after a bottle has been removed from a refrigerator during the
summer season or in a warm environment. This formation of water droplets is called
condensation. Condensation that forms on printed paper and the printer roller and that has
not yet dried may cause smudging on the printed image.
2 Cleaning thermal heads
If photo images are marred by
horizontal lines and you are not able
to print high-quality photo images,
use a commercially available cotton
swab, approximately 6Ǝ (15 cm) in
length, to clean the full length of the
thermal heads in the ink cassette
slot.
•Do not clean the thermal heads
immediately after printing.
• Disconnect the power cord and
remove the ink cassette before
cleaning the thermal heads.
• Do not insert your fingers in the
ink cassette slot while cleaning
the thermal heads as this may
lead to injury.
3 Printer driver
For operation details, see the help on the supplied CD-ROM.
Thermal heads