Panasonic KX-TDE600 PURE IP PBX manual Supervisor Features

Supervisor Features

The KX-TDE600 IP PBX supports built-in Call Centre Supervisor features - allowing management and performance overview in real-time of calls in queue and agent call handling. The supervisor can:

a. Monitor each agent's phone status b. Remotely log-in a logged-out agent c. Log-out agent's extension.

In addition, the supervisor extension, can either use

a6-line system display telephone or Communica- tion Assistant supervisor application to manage and monitor various important Call Centre Statistics showing items such as:

•Total number of calls handled

•Average wait time

•Lost calls etc

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CUSTOMER

A Step-by-Step Approach to Call Centre Solution

Companies requiring advanced Call centre functionalities can use the optional ACD Report Server (KX-NCV200). This allows companies with all types of customer-facing departments and call centres to benefit from sophisticated real-time agent and queue monitoring, detailed performance monitoring and analysis, comprehensive reporting and overall call centre performance visualisation.

With Panasonic optional NCV200 - call centre customers now have a clear choice and upgrade path for their call centre businesses. Enhance your call centre businesses with optional NCV200.

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