Useful Information
Problem
The handset or base unit does not ring.
I cannot make local calls with the handset or base unit using a cellular line.
I cannot make or answer cellular calls with the handset or base unit.
I can make and answer cellular calls but cannot hear a sound.
I cannot switch cellular calls from the unit to the cellular phone.
I cannot make a call using the landline.
I cannot make long distance calls.
Cause/solution
R The ringer volume is turned off. Adjust the ringer volume (page 41, 43).
R When one handset is selected to ring for cellular calls, other units do not ring. To change the selection, see page 20.
R Silent mode is turned on for the handset. Turn it off (page 46).
R You need to add your area code when making cellular calls. Store your area code in order to automatically add it to the beginning of the
R Depending on the cellular phone’s compatibility, you may not be able to make or answer cellular calls even if the cellular phone is connected to the base unit.
R Make sure that the CELL 1 or CELL 2 indicator lights green and the cellular phone is connected to the base unit (page 21).
R If someone is talking on a cellular call or using the headset, you cannot use the cellular feature. There can be only one active Bluetooth connection at a time.
R The cellular phone is being used separately from your system.
R The Bluetooth technology on your cellular phone may not be functioning normally. Turn off and on your cellular phone.
R Disconnect and reconnect the base unit AC adaptor and try again.
R Your cellular phone may not support this feature. Refer to the operating instructions of your cellular phone.
R The dialing mode may be set incorrectly. Change the setting (page 18).
R The handset is too far from the base unit. Move closer and try again.
R The cellular line only mode is turned on. Turn it off (page 21).
R Make sure that you have long distance service.
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