Panasonic Comprehensive Phone Troubleshooting for Display Issues and More

		Useful Information
Troubleshooting
Problem	Cause/solution
The unit does not work.	≥ Check the connections (page 9).
	≥ Remove the batteries and reinstall them to reset the unit.
The unit does not ring.	≥ The RINGER selector is set to OFF. Set to HIGH or LOW
	(page 16).
The display is blank.	≥ Install new batteries (page 8).
You cannot dial.	≥ Check the dial tone. If there is no dial tone, check the
	connections (page 9).
	≥ The dialing mode may be set incorrectly. Change the
	settings (page 12).
	≥ Dial lock is turned on. To turn it off, see page 18.
	≥ The dialed number is restricted. To cancel, see page 14.
The other party suddenly	≥ {HANDSET MUTE} (KX-TS560MX) or {MUTE}
cannot hear your voice during	(KX-TS580MX) may have been pressed during the
a conversation.	conversation.
	To cancel, press {HANDSET MUTE} or {MUTE} again
	(page 17).
You cannot program items	≥ Programming is not possible when:
such as the dialing mode.	s the handset is off the cradle.
	s viewing caller information.
	s “	” is displayed (KX-TS580MX).
	≥ Do not pause for over 60 seconds while programming.
Caller information is not	≥ You need to subscribe to a Caller ID service. Consult your
displayed.	service provider/telephone company for details.
	≥ Install or replace the batteries.
	≥ If your unit is connected to any additional telephone
	equipment such as a Caller ID box or cordless telephone
	line jack, plug the unit directly into the wall jack.
	≥ If you use a DSL/ADSL service, we recommend connecting
	a DSL/ADSL filter between the unit and the telephone line
	jack. Contact your DSL/ADSL provider for details.
	≥ Other telephone equipment may be interfering with your
	phone. Disconnect it and try again.
Number of missed calls does	≥ You have entered the caller list before and there is no new
not display during standby	missed call coming in after that.
mode.	If there are unviewed missed calls, number of missed calls
	will be displayed when you enter the caller list.
You cannot store a name and	≥ Programming is not possible when the handset is off the
phone number in memory.	cradle.
	≥ Check that the batteries are installed in the unit and that
	the battery power is not low.
	≥ Do not pause for over 60 seconds while storing.
	≥ Do not enter a phone number more than 32 digits long.
	≥ When using the dial lock (page 18) or call restriction feature
	(page 14), you cannot store emergency numbers (#).
	≥ If “PHONEBOOK FULL” is displayed, erase other stored
	items from the phonebook memory (page 20).

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