Panasonic SC-XH385, SC-XH333 owner manual Troubleshooting guide, General operation, Picture, Sound

Troubleshooting guide

Before requesting service, please perform the following checks.

If the problem remains unresolved, consult your dealer for instructions.

∫Unit does not respond to remote

control or unit’s buttons.

Disconnect the AC mains lead, wait 1 minute, then reconnect the AC mains lead.

Do you have the latest firmware installed? Panasonic is constantly improving the unit’s

firmware to ensure that our customers are enjoying the latest technology. (> 19)

The following do not indicate a problem with this unit:

–Regular disc rotating sounds.

–Image disturbance during search.

General operation

To return to the factory defaults.

¾Select “Restore” in “Default” in the Setup menu. (> 17)

To return all settings to the factory preset.

¾Reset the unit as follows:

1 Turn the unit on.

2 Press [<] to open the disc tray.

3 Press and hold [∫] and [1/;] on the main unit at the same time for more than

5 seconds.

You have forgotten your ratings password. You want to cancel the ratings level.

¾The ratings level returns to the factory defaults. jRestore the default settings following the steps described in “To return all settings to

the factory preset.”. (> above)

This unit does not recognize the USB connection correctly.

¾Disconnect and re-connect the USB cable. If it still does not recognize the connection, turn this unit off and on again.

¾USB devices may not be recognized by this unit when connected using the following : ja USB hub

ja USB extension cable

¾If you connect USB HDD to this unit, use the USB cable that is supplied with the HDD.

Picture

The images from this unit do not appear on the TV.

Picture is distorted. Jittering occurs.

¾The “Resolution” setting is incorrect or the “TV System” setting of the unit and that of the TV do not match.

jRestore the default settings following the steps described in “To return all settings to the factory preset.”. (> left)

¾PAL discs cannot be correctly viewed on an

NTSC TV.

¾If irregular colouring occurs on your TV, turn the TV off for about 30 minutes.

If it persists, move the speakers further away from the TV.

Sound

No sound. Low volume. Distorted sound.

Cannot hear the desired audio type.

¾Depending on the connected equipment, the sound may be distorted if this unit is connected with an HDMI cable.

¾The multi-channel audio from a device connected to the TV is not output in it’s original multi-channel form.

jIf the device has an optical audio output terminal, connect the device to this unit’s DIGITAL AUDIO IN terminal. (> 7)

No sound from the TV.

¾If there is no sound from the equipment connected to this unit’s DIGITAL AUDIO IN terminal, please make sure that the optical audio output of the equipment is set to PCM.

20 VQT5F18