Care and Maintenance
Troubleshooting
Problem | What to do |
| |
|
| ||
Unable to | • Ensure your computer and SoundTouch™ system are connected | ||
complete | to the same | ||
network | • Ensure network name and password are correct. | ||
setup | |||
• Ensure the system is within range of the router. | |||
| |||
| • Close other open applications. | ||
| • Check your computer’s firewall settings to ensure that the | ||
| SoundTouch™ app and SoundTouch™ Music Server are allowed | ||
| programs. |
| |
| • Restart your computer. | ||
| • Reboot your SoundTouch™ system (refer to the help system in | ||
| the app). |
| |
| • Restart your router. |
| |
| • Uninstall the app, factory default the system, and restart the | ||
| setup process. To factory default the system, unplug the | ||
| Bose®link cable, then press and hold the control button while | ||
| reconnecting the cable. | ||
| • If the network name does not appear or it is hidden, select | ||
| Manually Connect to Another Network on the CONNECT TO | ||
| HOME | ||
| • For more information, visit the SoundTouch™ Online Forum or | ||
| contact Bose Support (refer to the contact list included in the | ||
| carton). For more troubleshooting, refer to the Help system in | ||
| the SoundTouch™ | app. | |
|
| ||
Unable to | Close SoundTouch™app, disconnect all cables, and restart setup | ||
detect device | process. |
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English - 11
