Troubleshooting 
Information Codes
When something unusual occurs, the display may show one of the Information Codes below. These will help you to identify and correct the problem.
Info. | Meaning | Action | Page |
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001/002 | Recording paper jam. | Remove jammed paper. | 158 |
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010 | No recording paper. | Load the paper. | 18 |
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011 | Recording Paper Cassette is not installed properly. | Install the Recording Paper Cassette. |
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017 | Incorrect paper size loaded in the Paper Cassette. | Load the Paper Cassette with proper paper | 18 |
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| size (A4, LRT or LGL). |
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030 | Document misfeeding. | 1. Reload the document properly. | 40 | ||
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| 2. Remove document jam. | 159 |
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| 3. Adjust ADF. | 162 |
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031 | Document paper is too long or jammed. | 1. Reload the document properly. | 40 |
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| Document length exceeds 2 meters. | 2. Remove document jam. | 159 |
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041 | Out of toner. | Replace the Toner Cartridge. | 16 |
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045 | Toner Cartridge is not installed. | Install the Toner Cartridge. | 16 |
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060 | Printer Cover is opened. | Close the Printer Cover. |
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061 | ADF Door (Document Return Guide) is open. | Close the ADF Door. |
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063 | Jam Access Cover 1 (Optional 2nd Feeder Unit) is | Close the Jam Access Cover 1. |
| open. |
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064 | Jam Access Cover 1 (Optional 3rd Feeder Unit) is | Close the Jam Access Cover 1. |
| open. |
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400 | During initial handshake, receiving station did not | 1. Check with other party. |
| respond or communication error occurred. | 2. Reload the document and send again. |
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401Remote station required a Receiving Password to Check the remote station. receive the document.
Remote station does not have Confidential Mailbox.
402During initial handshake, communication error Reload the document and send again. occurred.
403 | No polling capability at the remote side. | Ask remote side to set ºPOLLED=ONº. |
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404/405 During initial handshake, communication error Reload the document and send again. occurred.
155