10. Troubleshooting
Symptom | Cause | Remedy |
Radio shows iPod | iPod cable is not | Verify the docking cable is connected |
not connected | connected to iPod or | to the Neo Gateway, and the iPod |
| Gateway. |
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I can not correctly | The iPod firmware | Update iPod firmware for free at |
control the iPod | may be out of date. | http://www.apple.com/ipod/download |
through the radio. |
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|
I have updated my | Sometimes the | Press and hold the click wheel (center |
iPod’s firmware | iPods needs to be | button) and the menu button for 10 |
and still have | reset | seconds. This will reboot the iPod. |
control issues |
| YOU WILL NOT LOSE MUSIC on the |
|
| iPod by doing this reset |
I don’t see iPod | The radio is | Press the Text / Scan button to see |
artist or song | displaying a different | text |
information on the | text field |
|
screen |
|
|
I can’t use my | The iPod is in | Press the Aux / Sat button and select |
iPod’s click wheel | external control | AUX 2 source to control the iPod |
to select music | mode. This allows | manually using the click wheel |
| text to be displayed |
|
| on the radio screen |
|
The Neo Gateway | The HD tuner | HDRT must be connected before the |
does not recognize | was not properly | Gateway is powered on. Disconnect |
the HD Radio | connected when | the Gateway from the vehicles |
tuner (HDRT) | the Gateway was | harness for 5 minutes. Verify the |
| first connected and | 8 pin DIN HDRT cable is securely |
| initialized. | connected at both ends before |
|
| reconnecting the vehicle harness. |
Radio shows | Gateway device is | This only occurs the first time the |
“DEV INIT” | initializing | Gateway is powered on. Wait one |
|
| minute, cycle ignition off and on then |
|
| enter SAT Mode. |
When I listen to | Factory antenna | Use Gateway to access HD Radio |
the factory AM or | cable is connected | source. This will provide all AM and |
FM radio there | to the HD Radio | FM reception for your vehicle. |
is only static, no | tuner. |
|
audio. |
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|
No AM or FM | Factory antenna | Remove from factory radio, connect |
reception using the | cable is not | into HDRT module. Note* We |
HD Radio source | connected to the HD | recommend a Best Kits BAADin22 |
| Radio tuner (HDRT) |
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HD Radio station | The HD Tuner is | This is expected performance. The |
quality fluctuates | temporarily losing | Digital HD Radio playback will resume |
or is lost randomly | reception of the | in areas of higher broadcast signal |
| Digital HD Radio | strength. |
| broadcast signal |
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I receive FM but | Poor antenna | Verify that the WHITE antenna |
no AM stations | connection | connector is connected to the HDRT, |
|
| using a BAADin22 or equivalent |
|
| adapter. |
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8
