C1620M-B (9/05) 13
Troubleshooting If the following instructions fail to solve your problem, contact Pelco Technical Support for help at 1-800-289-9100, or 1-559-292-1981 if calling
internationally. You should have the serial number from the bottom of the keyboard ready in case it is needed.
Do not try to repair a keyboard yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical
personnel. Swap a defective unit with a replacement unit and return the defective one for repair.
Problem Action
Module will not fully seat
in receptacle.
The cable may be pinched between the module and receptacle. Remove the module. Wind the cable about the
base of the module and push any excess through the hole in the receptacle. Hold the cable in place on the
module as long as possible while placing the module in the receptacle.
Module will not rotate. The cable may be pinched between the module and receptacle. Perform the action above.