![WARRANTY AND RETURN INFORMATION](/images/new-backgrounds/117058/1170587x1.webp)
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| WARRANTY AND RETURN INFORMATION |
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| WARRANTY |
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| If a warranty repair is required, the Dealer must contact Pelco at (800) |
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| Pelco will repair or replace, without charge, any merchandise proved defective in material or | obtain a Repair Authorization number (RA), and provide the following information: |
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| workmanship for a period of one year after the date of shipment. Exceptions to this warranty |
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| are as noted below: |
| 1. Model and serial number |
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| ¥ | Five years on the following fixed camera models: | 2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number |
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| 3. Details of the defect or problem |
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| ¥ | Three years on all other fixed camera models (including Camclosure¨ Integrated Camera | If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions |
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| Systems) and Genex¨ Series (multiplexers, server, and keyboard). | stated above, please include a written explanation with the product when returned. |
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| ¥ | Two years on all standard motorized or fixed focal length lenses. | Method of return shipment shall be the same or equal to the method by which the item was received by |
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| ¥ | Two years on Legacy¨, CM6700/CM6800/CM6800E/CM8500/CM9500/CM9700 Series Matrix, | Pelco. |
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| DF5 and DF8 Series Fixed Dome products. | RETURNS |
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| ¥ | Two years on Spectra¨, Esprit¨, and PS20 Scanners, including when used in continuous motion |
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| In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) |
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| applications. |
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| or (559) |
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| ¥ | Two years on Esprit¨ and WW5700 series window wiper (excluding wiper blades). |
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| returned for repair). |
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| ¥ | Eighteen months on DX Series digital video recorders and NVR300 network video recorders. | All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge. |
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| ¥ | One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered |
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| for a period of six months. | Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and |
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| ¥ | Six months on all pan and tilts, scanners or preset lenses used in continuous motion applica- | freight should be prepaid. Ship to the appropriate address below. |
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| tions (that is, preset scan, tour and auto scan modes). | If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico send the goods to: |
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| Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. | Service Department |
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| All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs |
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| Pelco |
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| made necessary by reason of misuse, alteration, normal wear, or accident are not covered under |
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| 3500 Pelco Way |
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| this warranty. |
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| Clovis, CA |
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| Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the | If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to return |
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| specific use or application made of the Products. PelcoÕs liability for any claim, whether based on |
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| goods to the USA, you may do one of the folllowing: |
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| breach of contract, negligence, infringement of any rights of any party or product liability, relating |
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| to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no | If the goods are to be sent by a COURIER | If the goods are to be sent by a FREIGHT |
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| event will Pelco be liable for any special, incidental or consequential damages (including loss of |
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| SERVICE, send the goods to: | FORWARDER, send the goods to: |
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| use, loss of profit and claims of third parties) however caused, whether by the negligence of |
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| Pelco | Pelco c/o Expeditors |
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| Pelco or otherwise. |
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| The above warranty provides the Dealer with specific legal rights. The Dealer may also have | 3500 Pelco Way | 473 Eccles Avenue |
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| Clovis, CA | South San Francisco, CA 94080 USA |
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| additional rights, which are subject to variation from state to state. |
| Phone: |
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REVISION HISTORY |
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Manual # | Date | Comments |
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C936M |
| 5/91 | Original version. |
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6/04 | Updated manual layout. |
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Pelco®, the Pelco® logo, Spectra®, Genex®, Esprit®, Camclosure®, Coaxitron® and Legacy® are registered trademarks of Pelco. | © Copyright 2004, Pelco.All rights reserved. |
Worldwide Headquarters | 3500 Pelco Way | Clovis, California 93612 USA |
USA & Canada | Tel: | Fax: |
International | Tel: | Fax: |
www.pelco.com
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