Pelco C986M-A 4PELCO Manual C986M-A (5/95), 6.0 WARRANTY AND RETURN INFORMATION

4PELCO Manual C986M-A (5/95)6.0 WARRANTY AND RETURNINFORMATIONPELCO300 West Pontiac WayClovis, CA 93612-5699 USA(559) 292-1981 • (800) 289-9100FAX (800) 289-9150 or (559) 292-3827International customers call 1-559-292-1981 orFAX 1-559-348-1120(Product specifications subject to changewithout notice.)C986M-A

Pelco, the Pelco logo, Camclosure, Esprit,

Genex, Legacy, and Spectra are registered

trademarks of Pelco.

Endura and ExSite are trademarks of Pelco.

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved

defective in material or workmanship for a period of one year after the date

of shipment.

Exceptions to this warranty are as noted below:

•Five years on FT/FR8000 Series fiber optic products.

•Three years on Genex

Series products (multiplexers, server, and

keyboard).

•Three years on Camclosure

and fixed camera models, except the

CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2,

and MC3651H-2X camera models, which have a five-year warranty.

•Two years on standard motorized or fixed focal length lenses.

•Two years on Legacy

, CM6700/CM6800/CM9700 Series matrix, and

DF5/DF8 Series fixed dome products.

•Two years on Spectra

, Esprit

, ExSite

™

, and PS20 scanners, includ-

ing when used in continuous motion applications.

•Two years on Esprit

and WW5700 Series window wiper (excluding

wiper blades).

•Eighteen months on DX Series digital video recorders, NVR300

Series network video recorders, and Endura

™

Series distributed

network-based video products.

•One year (except video heads) on video cassette recorders (VCRs).

Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners or preset lenses used in

continuous motion applications (that is, preset scan, tour and auto scan

modes).

Pelco will warrant all replacement parts and repairs for 90 days from the

date of Pelco shipment. All goods requiring warranty repair shall be sent

freight prepaid to Pelco, Clovis, California. Repairs made necessary by

reason of misuse, alteration, normal wear, or accident are not covered

under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or

loss resulting from the specific use or application made of the Products.

Pelco’s liability for any claim, whether based on breach of contract,

negligence, infringement of any rights of any party or product liability,

relating to the Products shall not exceed the price paid by the Dealer to

Pelco for such Products. In no event will Pelco be liable for any special,

incidental or consequential damages (including loss of use, loss of profit

and claims of third parties) however caused, whether by the negligence

of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The

Dealer may also have additional rights, which are subject to variation from

state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800)289-

9100 or (559) 292-1981 to obtain a Repair Authorization number (RA),

and provide the following information:

1. Model and serial number

2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice

number

3. Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall

under the warranty conditions stated above, please include a written

explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by

which the item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please

call the factory at (800) 289-9100 or (559) 292-1981 to obtain an

authorization number (CA number if returned for credit, and RA number

if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking

and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the

assigned CA or RA number and freight should be prepaid. Ship to the

appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto

Rico, send goods to:

Service Department

Pelco

3500 Pelco Way

Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or Puerto

Rico and are instructed to return goods to the USA, you may do one of the

following:

If the goods are to be sent by a COURIER SERVICE, send the goods to:

Pelco

3500 Pelco Way

Clovis, CA 93612-5699 USA

If the goods are to be sent by a FREIGHT FORWARDER, send the goods

to:

Pelco c/o Expeditors

473 Eccles Avenue

South San Francisco, CA 94080 USA

Phone: 650-737-1700

Fax: 650-737-0933