PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

•Five years on fiber optic products and TW3000 Series unshielded twisted pair (UTP) transmission products.

•Three years on Spectra® IV products.

•Three years on Genex® Series products (multiplexers, server, and keyboard).

•Three years on DX Series digital video recorders, DVR5100 Series digital video recorders, DigitalSENTRY® Series hardware products, DVX Series digital video recorders, NVR300 Series network video recorders, and Endura® Series distributed network-based video products.

•Three years on Camclosure® and Pelco-branded fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five-year warranty.

•Three years on PMCL200/300/400 Series LCD monitors.

•Two years on standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.

•Two years on Spectra III™, Spectra Mini, Esprit®, ExSite®, and PS20 scanners, including when used in continuous motion applications.

•Two years on Esprit and WW5700 Series window wiper (excluding wiper blades).

•Two years (except lamp and color wheel) on Digital Light Processing (DLP®) displays. The lamp and color wheel will be covered for a period of 90 days. The air filter is not covered under warranty.

•Two years on Intelli-M®eIDC controllers.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, sales order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair) and designated return location.

All merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid.

Worldwide Headquarters • 3500 Pelco Way • Clovis, California 93612 USA • www.pelco.com

USA & Canada • Tel: 800/289-9100 • Fax: 800/289-9150

International • Tel: 1-559/292-1981 • Fax: 1-559/348-1120

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Pelco EM 2400 manual Product Warranty and Return Information
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EM 2400 specifications

The Pelco EM 2400 is a high-performance surveillance camera designed for a variety of security applications. Known for its advanced features and reliable performance, the EM 2400 caters to both indoor and outdoor environments, making it a versatile choice for commercial and industrial security needs.

One of the standout features of the Pelco EM 2400 is its high-resolution imaging capabilities. Equipped with a 1/3-inch CCD sensor, the camera delivers crisp and clear video footage with a resolution of up to 540 TV lines. This ensures that even the smallest details are captured, providing clear evidence when it comes to monitoring and security assessments.

The EM 2400 also boasts a wide dynamic range (WDR) technology, allowing it to perform exceptionally well in challenging lighting conditions. WDR helps to balance the levels of brightness and shadows in a scene, ensuring that both highlights and dark areas are clearly visible. This is particularly useful in environments where lighting can fluctuate, such as entrances and exits, where bright sunlight may create stark contrasts.

In terms of connectivity, the Pelco EM 2400 supports various video output formats, making it compatible with a wide range of surveillance systems. It features an analog output, which allows for easy integration with existing infrastructure. The camera is also designed for simple installation, with flexible mounting options that make adapting it to various locations hassle-free.

Another key characteristic of the EM 2400 is its robust build quality. Constructed with durable materials, the camera is designed to withstand harsh environmental conditions. Its weather-resistant housing makes it an ideal choice for outdoor placement, protecting it from rain, dust, and extreme temperatures. This resilience ensures that the camera can continue to operate effectively regardless of the environment it is placed in.

The Pelco EM 2400 is also equipped with infrared (IR) night vision capabilities, allowing it to capture clear images in low-light conditions. With IR illumination, the camera can see in complete darkness, providing 24/7 surveillance capabilities for enhanced security coverage.

In summary, the Pelco EM 2400 is a feature-rich surveillance camera that combines high-resolution imaging, advanced WDR technology, versatile connectivity options, robust construction, and night vision capabilities. These characteristics make it an exceptional choice for organizations seeking reliable and effective security solutions. Whether monitoring retail spaces, industrial sites, or public areas, the Pelco EM 2400 delivers quality performance to meet diverse surveillance needs.
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