16 Pelco Manual C325M-C (6/99)
8.0 WARRANTY AND RETURN INFORMATIONWARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or workman-
ship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Five years on FT/FR8000 Series fiber optic products.
• Three years on Genex® Series products (multiplexers, server, and keyboard).
• Three years on Camclosure® and fixed camera models, except the CC3701H-2, CC3701H-2X,
CC3751H-2, CC3651H-2X, MC3651H-2, and CC3651H-2X camera models, which have a five-year
warranty.
• Two years on standard motorized or fixed focal length lenses.
• Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series
fixed dome products.
• Two years on Spectra®, Esprit®, ExSite™, and PS20 Scanners, including when used in continuous
motion applications.
• Two years on Esprit® and WW5700 Series window wiper (excluding wiper blades).
• Eighteen months on DX Series digital video recorders, NVR300 Series network video recorders, and
Endura™ Series distributed network-based video products.months on DX Series digital video
recorders, NVR300 Series network video recorders, Endura™ Series distributed network-based video
products, and TW3000 Series twisted pair transmission products.
• One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a
period of six months.
• Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications
(that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All
goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made
necessary by reason of misuse, alteration, normal wear, or accident are not covered under this
warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the
specific use or application made of the Products. Pelco’s liability for any claim, whether based on
breach of contract, negligence, infringement of any rights of any party or product liability, relating to the
Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will
Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of
profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional
rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800)289-9100 or (559) 292-1981 to
obtain a Repair Authorization number (RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty
conditions stated above, please include a written explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by which the item was received by
Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800)
289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and
RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and
freight should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to
return goods to the USA, you may do one of the following:
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933