PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

•Five years on FR/FT/FS Series fiber optic products and TW3000 Series unshielded twisted pair transmission products.

•Three years on Genex® Series products (multiplexers, server, and keyboard).

•Three years on Camclosure® and fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five-year warranty.

•Three years on PMCL200/300/400 Series LCD monitors.

•Two years on standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.

•Two years on Spectra®, Esprit®, ExSite™, and PS20 scanners, including when used in continuous motion applications.

•Two years on Esprit® and WW5700 Series window wiper (excluding wiper blades).

•Two years (except lamp and color wheel) on Digital Light Processing (DLP®) displays. The lamp and color wheel will be covered for a period of 90 days. The air filter is not covered under warranty.

•Eighteen months on DX Series digital video recorders, NVR300 Series network video recorders, and Endura™ Series distributed network-based video products.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:

Service Department

Pelco

3500 Pelco Way

Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to return goods to the USA, you may do one of the following:

If the goods are to be sent by a COURIER SERVICE, send the goods to:

Pelco

3500 Pelco Way

Clovis, CA 93612-5699 USA

If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:

Pelco c/o Expeditors 473 Eccles Avenue

South San Francisco, CA 94080 USA Phone: 650-737-1700

Fax: 650-737-0933

REVISION HISTORY

Manual #

Date

Comments

C1667M

6/06

Original version.

Pelco, the Pelco logo, Camclosure, Esprit, Genex, Legacy, and Spectra are registered trademarks of Pelco.

©Copyright 2006, Pelco.

Endura and ExSite are trademarks of Pelco.

All rights reserved.

DLP is a registered trademark of Texas Instruments, Inc.

 

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Pelco TW3004AR manual Product Warranty and Return Information
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TW3004AR specifications

The Pelco TW3004AR is a high-performance surveillance camera designed for demanding security applications. It offers an impressive array of features, including advanced imaging technology, robust construction, and user-friendly operation. This makes it an ideal choice for various environments, from industrial sites to commercial buildings and public spaces.

One of the standout features of the TW3004AR is its superior image quality. It is equipped with a high-resolution camera that captures crisp, clear images even in low-light conditions, thanks to its advanced low-light capabilities. The camera utilizes infrared (IR) technology, allowing it to maintain visibility in complete darkness, ensuring that surveillance is maintained 24/7.

The TW3004AR also features a wide dynamic range (WDR) technology, enabling it to handle challenging lighting situations where bright and dark areas coexist. This ensures that details are preserved in both the shadows and highlights, providing a comprehensive view of the monitored area. Furthermore, the camera supports multiple resolutions, allowing users to select the optimal setting based on their specific needs.

Constructed with durability in mind, the TW3004AR boasts an IP67 rating, making it rugged and well-suited for outdoor installations. Its weatherproof housing ensures that it can withstand harsh environmental conditions, including rain, snow, and extreme temperatures. Additionally, the camera is designed to resist vandalism, making it a reliable choice for high-risk areas.

The TW3004AR is also equipped with advanced connectivity options. It supports both wired and wireless connections, facilitating easy integration into existing security infrastructure. The camera is compatible with various video management systems, allowing for seamless operation and easy access to live feeds and recorded footage.

User convenience is another highlight of the Pelco TW3004AR. The camera is designed for simple installation and configuration, minimizing setup time. Its intuitive interface makes it easy for users to navigate settings and customize the camera according to their specific surveillance needs.

In summary, the Pelco TW3004AR is a feature-rich surveillance camera that combines exceptional imaging capabilities with rugged construction and ease of use. Whether for commercial or industrial applications, it delivers reliable performance, ensuring that security needs are met effectively. With its advanced technologies and robust features, the TW3004AR stands out as a top choice in the surveillance market.
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