14. Troubleshooting

Symptom

Cause

Remedy

Radio shows iPod

iPod cable is not

Verify the docking cable is connected

not connected

connected to iPod or

to the Media Gateway, and the iPod

 

Gateway.

 

 

 

 

I can not correctly

The iPod firmware

Update iPod firmware for free at http://

control the iPod

may be out of date.

www.apple.com/ipod/download

through the radio.

 

 

I have updated my

Sometimes the

Press and hold the click wheel (center

iPod’s firmware

iPods needs to be

button) and the menu button for 10

and still have

reset

seconds. This will reboot the iPod.

control issues

 

YOU WILL NOT LOSE MUSIC on the

 

 

iPod by doing this reset

I don’t see iPod

The radio is

Press the Text / Scan button to see

artist or song

displaying a different

text

information on the

text field

 

screen

 

 

I can’t use my

The iPod is in

Press the Aux / Sat button and select

iPod’s click wheel

external control

AUX 2 source to control the iPod

to select music

mode. This allows

manually using the click wheel

 

text to be displayed

 

 

on the radio screen

 

The Media

The HD tuner

HDRT must be connected before the

Gateway does

was not properly

PXAMG is powered on. Disconnect

not recognize the

connected when

the PXAMG from the vehicles harness

HD Radio tuner

the PXAMG was

for 5 minutes. Verify the 8 pin DIN

(HDRT)

first connected and

HDRT cable is securely connected

 

initialized.

at both ends before reconnecting the

 

 

vehicle harness.

Radio shows “DEV

Gateway device is

This only occurs the first time the

INIT”

initializing

PXAMG is powered on. Wait a few

 

 

minutes, cycle ignition off and on then

 

 

enter SAT Mode.

When I listen to

Factory antenna

Use Gateway to access HD Radio

the factory AM or

cable is connected

source. This will provide all AM and

FM radio there

to the HD Radio

FM reception for your vehicle.

is only static, no

tuner.

 

audio.

 

 

No AM or FM

Factory antenna

Remove from factory radio, connect

reception using the

cable is not

into HDRT module. Note* some

HD Radio source

connected to the HD

vehicles need to use the supplied

 

Radio tuner (HDRT)

antenna adaptor to make this

 

 

connection.

 

 

 

HD Radio station

The HD Tuner is

This is expected performance. The

quality fluctuates

temporarily losing

Digital HD Radio playback will resume

or is lost randomly

reception of the

in areas of higher broadcast signal

 

Digital HD Radio

strength.

 

broadcast signal

 

 

 

 

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Peripheral Electronics PGHGM1 owner manual Troubleshooting, Pxamg is powered on. Disconnect