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Frequently Asked Questions
Is the Receiver Collar
waterproof?
•Yes.
Will the PetSafe® Stay +
Play Wireless Fence™ cover
a larger circle than 210 feet
across?
•You can use another Wireless Transmitter with overlapping
boundaries of at least 5-10 feet to increase the size of the
Pet Area.
Will a sloping yard or hills
affect the Pet Area?
•The Transmitter signal extends up to 105 feet in all
directions. A sloping yard or a yard with hills can cause the
Pet Area to appear less or more than expected. Consider
repositioning the Transmitter to maximize your Pet Area.
Can I use more than one
Receiver Collar with the
Stay + Play Wireless Fence™?
•Yes. There is no limit to the number of pets you can contain
with the Stay + Play Wireless Fence™. You must purchase
an additional Wireless Pet Fence Receiver Collar for each
pet. Contact the Customer Care Center at 1-800-732-2677
or visit our website at www.petsafe.net to locate a retailer
near you.
Will the Stay + Play Wireless
Fence™ keep other pets out
of my yard?
•No. The Stay + Play Wireless Fence™ is only effective on
pets who wear the Receiver Collar.
Is there a hand-held remote
Transmitter that will work
with the Wireless System
Receiver Collar?
•No. You would need to purchase a separate Remote
Training System. Contact the Customer Care Center at
1-800-732-2677 or visit our website at www.petsafe.net to
locate a retailer near you.
If I have a question about my
Stay + Play Wireless Fence™
or need replacement parts,
where can I get answers or
service?
•Contact the Customer Care Center at 1-800-732-2677 or
visit our web site at www.petsafe.net.
Can I use the Stay + Play
Wireless Fence™ on an
aggressive pet?
•This product is not for use with aggressive pets. If you
are unsure if your dog is aggressive, please consult your
veterinarian or a certified trainer.
Can I use the Stay + Play
Wireless Fence™ on a cat?
•The Stay + Play Wireless Fence™ can be used as long as the
cat can comfortably wear the Receiver Collar.
What happens if the power
goes out?
•The Stay + Play Wireless Fence™ is designed to recognize
power outages and shuts down without activating the
Receiver Collar. However, if your pet is near the Boundary
Zone during the power failure, he may receive a Static
Correction. The Transmitter will sound an intermittent alarm
for up to 30 minutes to alert you to the power failure.
If my pet leaves the Pet
Area, how long will he be
corrected?
•Your pet will receive Static Correction for up to 15 seconds
as long as he is outside the Pet Area.
How often do I need to
charge the Receiver Collar
battery?
•Each charge can last up to 3 weeks depending upon
frequency of use. The Receiver Indicator Light acts as a
low battery indicator, flashing red every 4 to 5 seconds
when battery charging is required.