Troubleshooting
In this troubleshooting guide you will find solutions to the problems you may have with your machine. For further information please contact your local authorized PFAFF® dealer who will be happy to help you.
Problem/cause | Remedy | |
General problems |
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Bobbin alarm does not work? | Clean lint from bobbin area and use only the | |
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| original PFAFF® bobbins approved for this model. |
Thread snips does not cut the thread? | Remove stitch plate and clean lint from bobbin | |
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| area. |
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| Enable automatic thread snips in the Settings menu. |
Fabric does not move? | Make sure that machine is not set in | |
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| mode in the Settings menu. |
Wrong stitch, irregular or narrow stitch? | Deactivate twin needle or stitch width safety in the | |
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| Settings menu. |
The needle breaks? | Insert needle correctly as described in chapter 2. | |
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The machine will not sew? | Check that all plugs are securely plugged into the | |
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| machine and into the wall socket. |
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| Push bobbin winder lever to sewing position. |
The PFAFF® HD screen is turned off? | Touch the screen to activate. | |
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| Turn off screen saver in the Settings menu. |
Icons on the screen are not activated when | Calibrate the screen. Calibrate is found in the | |
touched? | Settings menu. | |
The sewing and embroidery machine screen and/ | The sockets and function buttons on the machine | |
or function buttons do not respond to touch? | can be sensitive to static electricity. If the screen | |
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| does not respond to touch, turn the machine OFF |
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| and then ON again. If the problem persists, contact |
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| your authorized PFAFF® dealer. |
The machine skips stitches |
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Did you insert the needle properly? | Insert needle correctly as described in chapter 2. | |
Did you insert a wrong needle? | Use needle system 130/705 H. | |
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Is the needle bent or blunt? | Insert a new needle. | |
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Did you thread the machine properly? | Check how the machine is threaded. | |
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Is the correct presser foot used? | Attach correct presser foot. | |
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Is the needle too small for the thread? | Change the needle. | |
Is the fabric moving up and down with the needle |
| Reduce the presser foot height in the Settings menu. |
when |
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Needle thread breaks |
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Did you insert the needle properly? | Insert needle correctly as described in chapter 2. | |
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Did you insert a wrong needle? | Use needle system 130/705 H. | |
Is the needle bent or blunt? | Insert a new needle. | |
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Did you thread the machine properly? | Check how the machine is threaded. | |
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Is the needle too small for the thread? | Change the needle to the proper size for the thread. | |
Are you using poor thread with slubs or thread | Change to a new higher quality thread purchased | |
which has become dry? | from an authorized PFAFF® dealer. |
Maintenance
11:3