Maintenance
Is a correct spool cap used? | Attach a spool cap of the right size for the actual |
| thread spool. |
Is the best spool pin position used? | Try a different spool pin position (vertical or |
| horizontal). |
Is the stitch plate hole damaged? | Change the stitch plate. |
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Bobbin thread breaks |
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Did you insert the bobbin properly? | Check the bobbin thread. |
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Is the stitch plate hole damaged? | Change the stitch plate. |
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Is the bobbin area full of lint? | Clean lint from bobbin area and use only the |
| original PFAFF® bobbins approved for this model. |
Is the bobbin wound correctly? | Wind a new bobbin. |
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The seam has uneven stitches |
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Is the thread tension correct? | Check needle thread tension and the threading. |
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Are you using too thick or slubbed thread? | Change the thread. |
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Is the bobbin thread evenly wound? | Check bobbin winding. |
Is a correct needle used? | Insert a proper needle correctly as described in |
| chapter 2. |
The machine does not feed or feeds irregularly |
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Did you thread the machine properly? | Check how the machine is threaded. |
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Has sewing lint collected between the feed dogs? | Remove the stitch plate and clean the feed dogs |
| with a brush. |
| |
Thread loops are forming on the underside of the embroidery design | |
Has the embroidery built up too much to move | Increase the presser foot height in the Settings |
freely under the presser foot? | menu in small steps until problem is solved. |
The embroidery design is distorted |
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Is the fabric hooped properly? | The fabric must be tightly hooped. |
Is the inner embroidery hoop completely inserted | Hoop the fabric in such a way that the inner hoop |
in the outer embroidery hoop? | always exactly matches the outer hoop. |
The embroidery design has puckered |
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Did you stabilize your fabric sufficiently? | Ensure you use the proper stabilizer for your |
| technique or fabric type. |
The machine will not embroider |
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Is the embroidery unit attached? | Make sure that the embroidery unit is properly |
| attached into the socket. |
Is the wrong hoop attached? | Slide on the correct hoop. |
Have your sewing machine serviced regularly by your local authorized PFAFF® dealer!
If you have followed this troubleshooting information and still have problems, take your sewing machine to your dealer. If there is a specific problem, it is a great help to test sew with your thread on a scrap of your sewing fabric and bring it to your dealer. A sewing sample will often give much better information than words.
Non-original parts and accessories
The warranty does not cover any defect or damage caused by use of
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