BEFORE CALLING SERVICE

Below is a list of frequently occurred symptoms. Before you call for service, make these simple checks. Some of these symptoms can easily be rectified if you know what to do.

Symptom

 

What you should do

Colour patch

• Switch off the TV by the mains power button.Wait for 20

(uneveness)

 

minutes before switching on again.

 

 

 

• Check the TV is not placed too near speakers or magnetic

 

 

 

 

objects.

 

 

 

 

No power

• Check the TV’s AC power cord is plugged into the mains

 

 

 

 

socket. If there is still no power, disconnect plug.Wait for

 

 

 

 

60 seconds and re-insert plug. Switch on the TV again.

 

 

 

 

No picture

Check the antenna connection at the rear of the TV.

 

 

 

• Possible TV station problem.Try another channel.

 

 

 

 

Good picture

Try increasing the volume.

but no sound

• Check that the sound is not muted. If it is muted, press the

 

 

 

 

Mute button on the remote control to restore sound.

 

 

 

 

Good sound but poor

Try increasing the contrast and brightness setting.

colour or no picture

 

 

 

 

 

 

Snowish picture and

Check antenna connection at the rear of the TV.

noise

 

 

 

 

 

 

Horizontal dotted lines

Possible electrical interference e.g. hairdryer, vacuum

 

 

 

 

cleaner, etc. Switch off appliances.

 

 

 

Double images or

• Possible poor positioning of antenna. Using a highly

“Ghost” images

 

directional antenna may improve reception.

 

 

 

 

TV not responding to

Check life span of batteries of remote control handset.

remote control handset

Aim remote control handset directly at remote control

 

 

 

 

sensor lens on the TV.

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Philips 21PT1727 operating instructions Before Calling Service, Symptom What you should do